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    Reporting Analyst - Manila, Pilipinas - TeleTech Philippines

    TeleTech Philippines
    TeleTech Philippines Manila, Pilipinas

    1 linggo ang nakalipas

    TeleTech Philippines background
    Paglalarawan

    Are you looking for an opportunity where you will bring your analytical skills to the table and provide

    recommendations to improve processes As a Reporting Analyst, you will provide value added service to

    the TTEC client base by generating and analyzing operations and financial reporting. Responsibilities

    include business evaluation, process development, business analysis, business modeling and report

    development.

    You'll report to the Manager, Reporting & Analytics. You'll contribute to the success of the customer

    experience as well as the overall success of the team.

    During a Typical Day, You'll


    • Managing multiple complex business projects


    • Developing new reports both proactively and in response to client request to improve operational

    efficiencies


    • Maintaining database records and performing routine audits of data validating proper site, client,

    and project relationships


    • Providing insights and analytics to help operations in improving processes, productivity, and

    efficiency KPIs


    • Providing ad-hoc reporting support to client / operations


    • Additionally, you may also need to develop and maintain center operations data solutions that

    utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other client related tools

    What You Bring to the Role


    • Minimum of 2yrs experience in Analytics


    • Must have knowledge with the PowerBI tool/Microsoft Fabric.


    • Knowledge with SQL, Python, Tableau, or other advance reporting tool is a plus.

    What You Can Expect


    • Supportive of your career and professional development


    • An inclusive culture and community minded organization where giving back is encouraged


    • A global team of curious lifelong learners guided by our company values


    • Ask us about our paid time off (PTO) and wellness and healthcare benefits


    • And yes... a great compensation package and performance bonus opportunities, benefits you'd

    expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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