- Deliver/ Manage KPIs and metrics in line with the prescribed targets and provide updates on progress to leaders. Analyze performance, identify trends, and make recommendations to improve team performance
- Meet with key stakeholders to discuss metric performance and issues
- Drive OPEX principles. Facilitate best practice sharing
Conduct Reviews/Meetings with the Management across locations - Proactively support key initiatives that have been delivered to implement change.
- Regular capacity review (using FTE calculation) of the team, to ensure equal work distribution and tracking overtime. Manage resources efficiently through peaks and troughs in the business cycle. Develop resource plans and plans for contingencies
- Work with Team leads to ensure accurate forecasting and tracking of resource requirements and effective cost management
- Data collation as required e.g. MI reviews/HR/IT.
- Manage escalations when reached out. Ensure agreed escalation procedures are adhered to by the team.
- Implement planned work transition projects.
- Ensure team adherence to various compliance mandates.
- Participate and contribute in meetings with Relationship managers, Stakeholders, customers, and BU (Daily/Weekly/Adhoc calls/Monthly/Quarterly).
- Maintain an effective and consistent communication channel with stakeholders, Leaders, and teams and take corrective actions as required
- Support the development of further business opportunities through service opportunities
- Engage constructively with stakeholders to maintain effective relationships
- Take an active role in ensuring that the training and development needs of all team members are met by seeking interesting and effective internal and external learning opportunities
- Supervise and manage the direct reports ensuring communication and coordination within and across teams
- Instill a client/customer mindset that incorporates a strong sense of pride in providing quality deliverables
- Provide regular and effective performance feedback to team members and provide career planning guidance
- Develop a succession plan for key positions within the function, as well as a talent watch list for key roles that support the defined retention/engagement strategies
- Ensure Cost goals are achieved by the Process
- Limit overtime per target set by effective utilization of resources
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Adapting to Change
- Developing Talent
- Managing Stakeholders
- Evaluating Problems
- Creating Innovation
- Communicating Information
- Providing Leadership
- Building Effective Teams
- Managing Stakeholders
- Showing Resilience
- Structuring Tasks
- Operations Manager and Operations Leader
- 5 Years of Leadership experience
- Experience in Insurance, property, and casualty industries preferred
- Project Management Experience
- Tenure in operations
- Six Sigma
- Amenable to work on nightshift schedule
- Amenable to work in a hybrid setup (2x WFH/week)
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Content Development Lawyer with Contentious Specialism
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Baker McKenzie Taguig, Philippines, Pilipinas Buong orasThe Content Development Lawyer with Contentious Specialism will manage and execute legal content development projects and Knowledge initiatives for the practice and industry groups and the Knowledge function, within the context of the Firm's Knowledge services and strategy. · Res ...
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Scrum Master
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Scrum Master
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Comrise Risewave Taguig, Philippines, Pilipinas Buong orasThe role of Scrum Master within the software development team is a key leadership role. As we continue our agile transformation we need experienced Scrum Masters to help bring us to the next level. This opportunity demands strong communication skills and thoughtful leadership as ...
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Search Engine Optimization Specialist
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Glints PH Taguig, Philippines, Pilipinas Buong orasAs the team leader, you will be managing a team of content writers, guiding them in creating high-quality, SEO-optimized content that aligns with our business goals. Your responsibilities include overseeing the SEO content strategy to enhance organic search performance and utiliz ...
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Digital Marketing Specialist
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Risewave Consulting, Inc. Philippines, Taguig, Pilipinas Buong orasDigital Communication ActivitiesCoordinate digital communication activities in support of broad marketing and client communication campaigns globally and within regions. Ensure that productions meet · promotional objectives. Adhere to all deadlines, best practices and guidelines. ...
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HR Business Partner
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MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Taguig, Pilipinas Buong orasOpportunity to join a multinational technology and e-commerce company · Opportunity to join a key industry player · About Our Client · The client is a multinational technology company renowned for its innovative digital platforms. With their advanced AI algorithms, the companies ...
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Assistant Manager
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iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasJoin iOPEX Technologies, a company where YOU matter · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior Employee Relations Specialist · Employee ...
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Assistant Manager
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iOPEX Technologies Philippines Inc. Taguig, PilipinasJoin iOPEX Technologies, a company where YOU matter · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior Employee Relations Specialist · Employee ...
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Customer Success Manager Architect
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IBM Solutions Delivery Taguig, Philippines, Pilipinas Buong orasIntroduction · As a Customer Success Manager (Manager) in IBM you'll apply your strong foundation of technology expertise to hire and cultivate high performing teams made up of diverse, exceptional CSM talent. · A true change-agent, you'll hire and continually develop high perfor ...
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Jr. Digital Marketing Specialist
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Comrise Global Solutions Taguig, Philippines, Pilipinas Buong orasJob Description · Coordinate digital communication activities in support of broad marketing and client communication campaigns globally and within regions. Ensure that productions meet promotional objectives. Adhere to all deadlines, best practices and guidelines. · Collaborate c ...
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Solution Architect, Hybrid Opportunity
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Organization Development Manager
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East West Banking Corporation Taguig, Philippines, Pilipinas Buong orasJob Purpose · As a strategic partner to the business, lead the organizational capability program design, delivery, evaluation and continuous improvement, in support of HR Group and EWB's overall vision and directions. Play a key thought leadership and influencing role to support ...
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UK Pension Team Leader
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Senior Backend Engineer
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Outage Planning Sr. Specialist
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AboitizPower Taguig, Philippines, Pilipinas Buong orasPosition Summary · Responsible for establishing and managing best practice and governance over the outage management function across the Thermal Power Plant sites of AboitizPower, including guidance, monitoring and auditing compliance to guidelines and reporting anomalies accordi ...
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Digital Marketing Specialist
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Junior Staff â?? Secretariat
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CS Practice Leader - Taguig City, Pilipinas - TASQ Staffing Solutions
Paglalarawan
A Manager would be responsible for leading, and supporting the development and implementation of operations strategy for the Industry Vertical Division within North America. Engage with Industry Vertical heads to ensure the ongoing delivery of excellent client service, taking overall responsibility for the operational efficiency of the business and ensuring the relevant regulatory and technical standards are met.
Principal Duties/Responsibilities
KPI Management
Operations Management/Operational Effectiveness
Capacity Management
Data Management
Manage Escalations
Transition & Other Projects
Relationship management
People management/ development
Cost Management/Financial Goals
Top Competencies
Required Skills
Qualifications: