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    UK Pension Team Leader - Taguig, Manila, Pilipinas - Willis Towers Watson

    Willis Towers Watson
    Willis Towers Watson Taguig, Manila, Pilipinas

    4 araw ang nakalipas

    Willis Towers Watson background
    Buong oras Accounting /Pananalapi
    Paglalarawan

    Excellence

    • Resource management
      • Allocate and manage resources to meet existing requirements in anticipation of work peaks
      • Work with team leader to manage future resources in anticipation of future client and work growth
    • Ensure smooth transition of new clients and addition of new tasks to existing clients
    • Ensure Sub-team is equipped with adequate resources and tools to perform optimally
    • Identify efficiency gains and proactively manage sub-t eam so that chargeable utilization can be increased
    • Utilize the allocated 37% of standard hours doing transactional client work to refine/improve processes and newly transitioned work and become an SME for more complex work types.
    • Support the ISO 9001 (quality management) , ISO27001 (information security) certification process for UK Pension Administration in PPTC
    • Support the Performance Excellence (WTW Quality Management) or UK Pension Administration, ensuring standards and methodologies are consistent within sub-team and across clients where possible
    • Support the UK Data Privacy compliance for UK Pension Administration, ensuring that security processes and procedures are understood and followed by all associates Ensure infrastructure and processes are in place,
    • Ensure capacity adequacy, and backup and succession plans are in place to support UK business critical operations

    People

    • Ensure Sub-team has sufficient knowledge and capability on all aspects of the work that is required
    • Mentor associates to develop desired skills and competencies, in line with business needs
    • Support Administration Manager in efforts for teams to accept and successfully adapt to changes that may be needed, as part of operational strategies to achieve practice/team goals
    • Support Administration Manager in promoting a positive team culture, aligned with and in support of, TAS UK s practices and work environment.

    Clients

    • Build trusted adviser relationships with UK administration operations leaders through efficient, quality execution of projects and processes and effective communication
    • Collaborate closely with UK administration operations client team leaders in defining strategies, planning for client support activities, and initiating to improve service and delivery quality
    • Encourage open and regular dialogue between Manila and UK client administration teams, partnering for the achievement of shared goals and objectives
    • Meet SLAs and delivery quality goals Financial The responsibilities of this role are expected to take 70% utilization or higher, as may be jointly agreed upon with the Administration Manager and UK Admin Leadership.
    • Ensure client chargeable and utilization targets are met for self and team
    • Contribute to the development of the team s financial plan/budget
    • Ensure achievement of team s financial plan/budget

    The Requirements

    • A passion for managing people and developing other associates
    • Strong interpersonal and client (stakeholder) management skills
    • Excellent written and verbal (English) communication skills
    • Sense of accountability, owning one s work and taking pride in it commitment to quality and continuous improvement
    • Strong organizational abilities and flexibility to work in a performance driven environment
    • Experience in either DB or DC pensions administration would be an advantage
    • Ability to gain a strong understanding of the administrative process as it relates to Pension Benefit Plans
    • Strong analytical, collaborative and problem solving skills
    • Ability to organize and prioritize with strong attention to details
    • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
    • Professional and responsible approach to work, clients and associates
    • Ability to manage time and work a flexible schedule
    • Ability to complete multiple projects within established deadlines
    • Ability to work independently and in a team environment with minimal supervision
    • Previous experience within a supervisory / managerial role in a business processing/service delivery/technology solutions environment in areas such as HRIS/payroll, HR shared services, Benefit Administration or Insurance Administration
    • Bachelor s degree and pass given assessments
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