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    Invoicing Team Leader - Taguig, Pilipinas - Eviden

    Eviden
    Eviden Taguig, Pilipinas

    2 linggo ang nakalipas

    Default job background
    Paglalarawan

    Shift Schedule: Nightshift

    Work Setup: Onsite

    Qualifications:

    • At least 5 Years of total work experience with minimum 3 years in team lead role
    • Should have experience in Back Office LOB; must have handled at least two accounts in line with Account Receivable, Billing/Invoicing, Order Management, Credit Management, Collections, Cash Applications and/or exposure to financial/insurance industry
    • Experience in Process Improvement, Cost Savings, and Gap Analysis
    • Team Player with proven ability to lead and drive initiatives through teams more than 30 people for at least two years (except quality)
    • Must have excellent communication skills
    • Must be willing to work in any shift, holidays, overtimes, and weekends

    Job Description:

    • Manages and oversees teams' over-all performance
    • Mentors Team Captains, POCs and OICs through formal channel
    • Conducts regular evaluation as well as coaching sessions to improve individual and team performance
    • Assists in selection of agents to be promoted to future management posts
    • Responds timely and accurately to escalations and assists direct reports in resolution of escalations on the area of specific support
    • Anticipates and foresees the requirements of customers based on previous data and precedents
    • Generates reports based on team deliverables and present to management an counterparts
    • Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools
    • Schedules, coordinates, and facilitates client communication
    • Works closely with counterparts/POCs to identify loopholes and process gaps
    • Support projects related to quality improvement and handles ad hoc tasks to support objectives of the management
    • Participates in business conference calls and knowledgeable in creating client presentations
    • Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the over-all business
    • Performs staffing projection complementing work volume and make necessary proposals to business unit
    • Monitors schedule of employees to ensure proper shift coverage
    • Plans, assigns and direct work to the employees in cooperation with the team captains and deputy manager to manage workload and projects
    • Identifies and documents changes in the roles, responsibilities and accountabilities and workload of employees to properly determine volume headcount – ratio and work scope
    • Adheres to the regularization, performance appraisal and rewards and recognition programs
    • Identifies functional/behavioral training & developmental needs of employees to support team goals and objectives
    • Monitors adherence to ethics and Code of Conduct and implements disciplinary action in compliance with the requirement for due process and communicate policies, programs, and decisions that affect employees
    • Plans, organizes, and coordinates team activities to enhance team camaraderie and employee engagement
    • Understand and seeks critical information and data needed by the team and keeps management informed and updated on matters affecting their team morale and performance
    • Collaborates and networks with other leads to complete assigned projects and program
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