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    Team Leader BPO - Philippines, Taguig, Pilipinas - Eastvantage Business Solutions Inc.

    Eastvantage Business Solutions Inc.
    Eastvantage Business Solutions Inc. Philippines, Taguig, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    About the role:

    Responsibilities:

    • Assign tasks, communicate information, and provide updates to team members.
    • Analyze daily volume of calls, emails, and chat to ensure achievement of program targets.
    • Conduct weekly and quarterly meetings with other departments (e.g., Training, Quality, workforce teams) to review performance on program and people metrics such as attendance, attrition, adherence, OT, etc.
    • Prepare and present reports for business reviews.
    • Generate reports on top and bottom performers, and cross-reference them with overall metrics for the account/program.
    Position requirements:

    Qualifications:

    • Strong customer service background in the BPO industry.
    • Preferably at least 2 years of experience in a similar role.
    • Insurance background is a plus, but not required.
    • Excellent English communication skills (verbal and written).
    • Strong analytical and leadership skills.
    • Bachelor's Degree or College Degree in any field.
    • Manage and oversee team activities, ensuring each individual meets the company and client's performance standards.
    • Willingness to work onsite (BGC, Taguig) and in rotational shifts

    #phhiring

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