IT Helpdesk - Quezon City

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270000 talented associates worldwide Cognizant is dedicated to anticipati ...

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. · ...

The CRS Helpdesk Agent provides technical support to end-users via phone, email, and chat. They engage with engineering teams and product owners to troubleshoot issues and maintain effective documentation. · At least 1 year of hands-on experience providing IT support for end-user ...

The Helpdesk Manager ensures high-quality customer experience by monitoring interactions and implementing improvements based on feedback. · ...

We are seeking a motivated Helpdesk Analyst to join our dynamic IT support team. · ...

The helpdesk agent will address end user queries and issues via phone, e-mail and chat support. · ...

The IT helpdesk is responsible for addressing end-user queries and issues via phone, email and chat support. · ...

Assist external users of client's technical products services identify investigate research provide resolution user questions problems troubleshoot basic routine customer issues technical nature including hardware software networking other designated client products follow approp ...

This is a help desk position that involves providing level-1 support to all system users. · Graduate of BS IT or any related courseAt least 1 year relevant experience, fresh graduates are encouraged to apply ...

+This role plays a crucial part in maintaining customer satisfaction and the overall success of our organization. · +Receive and respond to incoming technical support requests through various communication channels. · Accurately assess and categorize technical issues. · Solve com ...

Provide first-level technical support for hardware, software and network-related issues and assist users with IT policies system access and application usage · ...

+The IT helpdesk is responsible for providing technical support to end-users. · +Qualify the concerns from the end user and collect necessary information to be able to provide a ticket number. · Validate information necessary to create a ticket. · Ensure that end user concerns ar ...

This helpdesk role requires a Bachelor's degree in Information Technology or related field. Strong analytical and problem-solving abilities are necessary to diagnose and resolve technical issues effectively. · ...

Maintain positive relationships with customers and project managers. Identify customer needs and oversee service delivery within the business context. · ...

Acting as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead. · ...

We are seeking an L2 Helpdesk professional to provide advanced technical support and troubleshooting for complex issues escalated from Level 1 support. · Responsibilities · Serve as the escalation point for Level 1 helpdesk, resolving complex technical issues across systems, appl ...

+The IT Helpdesk Specialist L2 provides exceptional troubleshooting and customer service to all business partners. · ...

We are looking for a proactive and customer-oriented IT Helpdesk to join our expanding team. · ...

Acting as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead. Provide quality front line application support to the SJgroup business for extended operating hours. · ...

Support Services Group is seeking a talented and dedicated Helpdesk Associate to join our International Gaming Account. · Be the first point of contact for our valued customers, · addressing their queries and concerns with a focus on prompt and effective solutions. · Utilize your ...