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    HR Quality Assurance Analyst - Taguig, Pilipinas - JPMorgan Chase Bank, N.A.

    JPMorgan Chase Bank, N.A.
    JPMorgan Chase Bank, N.A. Taguig, Pilipinas

    1 linggo ang nakalipas

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    Buong oras
    Paglalarawan

    Job Description :

    Join the team that delivers best in class quality management.

    Job summary:

    As an Employee Relations Quality Analyst within HR, you will report to the Employee Relations Project Manager. In this role, you will support the global programmatic execution and management of the Quality Management Program: Quality, Performance, Productivity, and Controls throughout the global Employee Engagement, Culture and Conduct (EECC) team. The ideal candidate will partner with the program team to deliver best-in-class quality management.

    Job responsibilities:

    • Manage learning curve and come up-to-speed quickly on employee relations program and reporting tools (e.g., Code of Conduct violations, AnswerKey case management, Business Objects). Daily review of investigations cases and perform quality review to detect exceptions, control gaps, and process enhancements.
    • Review process defects with investigators and communicate best practices that drive quality. Partner with key Employee Relations (ER) stakeholders in communicating the results for the Quality Program for ER functions.
    • Using your knowledge and technical skills to help develop and deliver robust reporting and process efficiencies. Effectively analyzing the quality data to identify trends.
    • Proactivelyidentifying and communicating findings and possible solutions to stakeholders. Mitigate risks by adhering to key program procedures. Leading/participating in meetings at the operational and project level, providing continuous feedback on project status offering constructive options to ensure project tracks to plan and on target expectations.
    • Assist with the preparation of senior-level reporting to update executives, steering committees, various risk and control forums, and for the individual work-streams. Conduct and distill analysis to management in simple concepts and terms.
    • Drive accuracy and productivity using standardized reviews and reporting via quality scorecards.
    • Identify trends in employee relations performance and productivity including the development and execution of an improvement plan and/or training plan, in partnership with appropriate functional and support partners.
    • Utilize the quality system to compile and track quality at the team and employee levels.
    • Improve internal controls to meet client, regulatory, and internal process requirements.
    • Conduct first-level review of quality error disputes and exceptions.
    • Support the HR Transformation function with other priorities and projects, if necessary.

    Required qualifications, skills and capabilities:

    • Bachelor's degree
    • At least 5 years of equivalent work experience.
    • Ability to manage highly sensitive employee data.
    • Strong leadership and relationship building skills with excellent organizational and time management skills.
    • Motivate and influence others, ranging from junior colleagues to senior stakeholders.
    • Strong analytical, problem-solving and organizational skills quickly comprehend information from oral and written documentation.
    • High standardsthat aredefined by behaviors such as holding peers accountable, operating with a sense of urgency, and integrity.

    Preferred qualifications, skills and capabilities:

    • HR experience preferred but not required.
    • Self-motivated and able to work independently.
    • Ability to work autonomously and adapts well to changes in priorities and tasks.
    • Results-oriented team player.
    • Excellent verbal and written communication skills proficient with technology strong skills preferred in MS Office.

    Internal Application Eligibility Requirements

    TENURE:

    Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

    PERFORMANCE:

    Meets satisfactory performance standards as defined by the firm

    Not under Performance Coaching (formerly known as PIP)

    By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the.You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

    Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

    Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

    In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

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