BPO Real Time Analyst - Taguig, National Capital Region

The role directly supports the CCC team and serves as MIS and Workforce Management Specialist in a contact center environment. · We are looking for an individual who is unique, experienced and skilled to join our team. You will be responsible for providing support and maintenance ...

Monitor real-time queue and work closely with multiple vendor partners to meet Key Performance Indicators (KPI) · ...

Monitor real-time queue and manage daily/intraday performance reports. · ...

You are as unique as your background experience point of view. Here you\'ll be encouraged empowered challenged to be your best self. · QualificationsExpert user of Excel · Strong problem solving analytical skills. · ...

The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...

We are seeking a motivated and detail-oriented real-time analyst to join our dynamic team at Teleperformance Aura. · ...

+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...

The company is seeking a Process Specialist - MIS to join their team. · ...

This role involves working as a Process Specialist in MIS with shifting schedules at our BGC Taguig office. · Bachelor's degree required. · MIS/RTA experience in BPO/Shared Services for at least three years. · Familiarity with Scheduling, Capacity planning, Forecasting, and Repor ...

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. · ...

Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...

Prepare intraday reports on staff attendance and reconcile daily timesheets with schedules and actual time-in/time-out records. · ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...

Peak Outsourcing Inc. is seeking a proactive detail-oriented and highly analytical Real-Time Analyst (RTA) to join our dynamic team in Makati. · ...

This is a job for WFM Real Time Analyst in Taguig with benefits such as paid training and opportunities for promotion. · ...

++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...

Main Responsibilities include managing call volume, daily attendance, and program break schedules to optimize agent allocation. The role also involves setting metrics and targets for service excellence. · ...

The Real Time Analyst is responsible for monitoring statistics and key performance indicators to ensure the enterprise achieves its clients and internal bill to pay goals. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. · In This Role You Will ...