Senior IT Service Desk Engineer - Muntinlupa, Metro Manila, Philippines

Para lamang sa mga rehistradong miyembro Muntinlupa, Metro Manila, Philippines, Pilipinas

1 linggo ang nakalipas

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Job summary

This role is responsible for advanced technical support and mentorship within the service desk team. By handling escalated incidents, implementing service improvements, and providing consistent, high-quality support across the organisation.

Responsibilities

  • Act as the escalation point for complex incidents and service requests beyond first-line capabilities
  • Diagnose and resolve advanced hardware, software, and networking issues ensuring minimal downtime for users
  • Maintain high-quality communication with users customer stakeholders and all relevant internal teams
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