Business Operation Expert - Manila - Ant International

    Ant International
    Ant International Manila

    12 oras ang nakalipas

    Accounting / Finance
    Paglalarawan

    As Business Operations Senior Associate / Assistant Manager you will oversee insurance partnership projects, ensuring seamless project delivery and post-launch account managements

    This role expect self-driven candidate to join, with strategic mindshare, strong project management skills, digital insurance domain knowledge in Pilippines, and expertise in insurance product and program requirement design. Experience in logistics and/or lending scenario digital insurance projects is expected.

    Key Responsibilities:

    1. Business Case and New Product Requirement Developmenet:

    - Lead market and competitive research, collaborate with eComm platform, insurer and internal stakeholders to define business requirements and develop operation strategic plans

    - Develop key account and/or new opportunity business cases, including project opportunity projections, project ROI estimation and handle project risk mitigators

    - Develop insurance product requirements, including contractual model, comercial terms, fund flows and info. flows, via proactive liason with insurers, platform business teams, legal & compliance, finance, tax, digital product teams

    2. Project Management:

    - Lead insurance partnership delivery projects, coordinating with digital product, tech, internal corporate functional teams and partner teams

    - Develop and own project milestones, timelines and delivery quality, ensuring alignment with business goals

    - Virtual lead operation team junior member(s), work with digital product/tech teams to integrate insurance products into digital platforms with all project parties

    3. Post-Launch Account Managements:

    - Be SPOC to partner with seller and user operation teams to improve insurance program enrollment rate

    - Monitor product performance and gather customer feedback for improvements

    - Lead issue resolution and performance optimization post-launch

    - Govern monthly finance reconciliation and settlement processes with insurerance partners

    Job description

    Job Requirements:

    Qualifications & Skills

    - Bachelor's/College Degree with Finance, Marketing, Data or relevant backgound

    - At least 5 years of experience in digital insurance/user growth/campaign operation/digital partnership delivery

    - Attention to details, data sensitive, with problem solving, customer-first mindshare and skills

    - Strong analytical skills, digital product user growth operations, project management experience are preferred

    - Great written, verbal communication as well as stakeholder management skills with internal function teams and external partners

    Requirements/Qualifications (good to have)

    - A good understanding of the digital insurance as well as the Insurance industry landscape in Thailand;

    - Has previous experience in insurance industry via digital channels and growth hacking experience

    - Previous E-commerce/TechFin experience (big plus)

    - Adaptive to fast-pace work environment, and comfortable to steep learning curve

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