Workforce Management - Manila

+ Workforce Manager + · Job summary · We are changing the way people think about customer care, · and we need your help. · + As Workforce Manager, You Will…+ · Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of o ...

We are changing the way people think about customer care. We need your help. We're seeking a Workforce Manager to direct manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · As Workforce Manager You Will…Work closely with Operatio ...

We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partnersI ...

This senior individual contributor role owns forecasting,scheduling,quality assurance,and performance analytics for multiple lines of business. · You'll be the subject matter expert on workforce tools like Verint and Amazon Connect Scheduler, · guiding decisions that improve effi ...

The Workforce Management Scheduler is responsible for creating maintaining and optimizing employee schedules to ensure proper staffing levels while meeting service level agreements SLAs. · ...

The Senior Workforce Manager directs manages supervises all activities resources related to the Workforce department for a line of business. · Be responsible for various functions including capacity planning resource management forecasting scheduling · Lead a team of individuals ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. This role ensures efficiency by balancing customer demand, operational targe ...

We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real-time operations. · This role plays a critical part in shaping performance for outbound c ...

Coda is a global growth engine for commerce that brings together powerful capabilities to connect people, digital products, and payments through its suite of trusted digital monetization and distribution solutions. · Develop and manage staffing forecasts and schedules based on hi ...

Job summary · We're hiring a Workforce Supervisor to ensure the company achieves its key performance indicators and daily goals working with Real Time Analysts Globally. · ResponsibilitiesSupervises RTAsPerform one-on-one coaching with RTAsAnalyze intra-day staffing reports and r ...

A highly organized and analytical Workforce Management Specialist to optimize staffing scheduling resource allocation for the customer support team. · ...

The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in place to meet business needs and service level objectives. · This role ensures efficiency by balancing customer demand, operational tar ...

We're Hiring: Workforce ManagerAt Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. · ...

We're hiring. · The · Workforce Supervisor · ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. ...

We are looking for a highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · A key responsibility of this role is ensuring that the team operates efficiently while meeting service-l ...

We are changing the way people think about customer care.We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · ...

The Analytics Manager of Workforce Management plays a pivotal role in overseeing the analysis, reporting and strategic insights derived from workforce data. · ...

+A Workforce Management Specialist at Crescendo is responsible for real-time management of resources ensuring correct agent numbers are available at appropriate times. · ...

A highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · Develop and manage staffing forecasts and schedules based on historical data, projected demand, and business needs. · Monit ...

The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. · Supervises 20 Real Time Analysts Globally · Perform one-on-one coaching with the RTAs · An ...