Operations Manager - Taguig, Philippines, Pilipinas - iOPEX Technologies Philippines Inc.

iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas

6 araw ang nakalipas

Buong oras

Paglalarawan

Join a company where YOU matter

We are looking for awesome and talented Operations Manager who wants to join our growing # team

Responsibilities:

Manages operations for Customer Service/Tech Support - Voice and Non- Voice
Perform weekly meetings with operations staff to discuss issues affecting business
Submit weekly operations report to client
Set operational goals, objectives and develops strategies to meet client metrics
Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
Possess Budgeting and Financial Planning skills
Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff

Requirements:

Must have excellent Verbal and Written English Communication Skills
Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
Minimum 3 years proven management experience in a BPO contact center environment
Must have experience handling a CSR/TSR campaign.
Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
Strong Organizational, Leadership and Interpersonal Management Skills.
Possess excellent knowledge of Manpower Planning
Knowledge of current Call Center & Workforce Management Technologies
Demonstrated ability to interact with peers, senior management and other departments in a professional manner
Strong Organizational, Leadership and Interpersonal Management Skills
Possess excellent knowledge of Manpower Planning and scheduling
Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig

What's in it for you

Our people enjoy some amazing perks, check out a few below:

Competitive salary package
Exciting employee engagement activities
Stability (Continuously getting pioneer accounts)
Learning sessions every week
Fast career growth
Free Parking Passes
Accessible location
HMO (Free dependent)
Leave credits/Leave conversions
Night differential
Uncapped annual appraisal
2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested Here are ways to reach us:

Application
Send a message to Yana)
For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig

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