- Oversee the onboarding of agents ensuring required system access for training, and training room set up
- Deliver engaging and effective training sessions on products and systems to new and existing agents, utilizing various methodologies and technologies
- Monitor attendance and performance of a group of agents during training recommending their transition to production or termination
- Support the transitions from classroom to on-the job training and then to the operations floor by giving feedback and developing action plans to enhance an agent's performance when necessary
- Assess agent post-training knowledge retention and performance during nesting to identify and address gaps through targeted coaching/ training
- Support complex customer issues/ escalations when required by the account
- Stay up to date as required by account (taking operations calls or other defined)
- Design new training material or refresher courses when required
- Share best practices and provide guidance to less experienced members of the team
- Communicate and manage expectations of Operations leaders and clients
- Expert product knowledge and customer service
- Expert presentation and public speaking skills
- Advanced knowledge of adult learning principles
- Advanced ability to identify training challenges/ performance gaps and address them through targeted interventions
- Expertise in the effective learning materials using instructional design principles
- Ability to manage a team during training
- Ability to solve problems, analyzing possible solutions using precedents, technical experience and judgement
- Giving support
- Focusing on customers
- Embracing technology
- Managing self-development.
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As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. · ...
Taguig, National Capital Region1 linggo ang nakalipas
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ASAP START DATE · Overview: · The Trainer is responsible for preparing customer service representatives (CSRs) to perform effectively by equipping them with essential product knowledge, company information, and customer service skills. The role includes onboarding training for ne ...
Taguig8 oras ang nakalipas
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As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. · ...
Taguig2 linggo ang nakalipas
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As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. · ...
Taguig2 linggo ang nakalipas
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As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. · ...
Taguig2 linggo ang nakalipas
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At Bosch we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives Our promise to our associates is rock-solid we grow together we enjoy our work and we inspire each other Join in and feel the difference · ...
Taguig1 linggo ang nakalipas
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At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. · Estab ...
Taguig ₱240,000 - ₱540,000 (PHP) bawat taon8 oras ang nakalipas
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We are looking for a Trainer to join our team. The Trainer will be responsible for training and assessing new hires and tenured agents, ensuring mastery and knowledge retention of associates through regular uptraining sessions, and working collaboratively with global colleagues i ...
Taguig, National Capital Region1 linggo ang nakalipas
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At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. · ...
Santa Ana, Metro Manila1 linggo ang nakalipas
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As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. You deliver engaging training sessions using the client's existing curricula, adapting to diverse learning styles to maximize agent comprehension. · ...
Taguig1 linggo ang nakalipas
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We are seeking an energetic and results-driven BPO Trainer to join our Talent Management team. · Facilitate new hire training, refresher courses, and upskilling sessions covering process product behavioral competencies. · Design enhance regularly update training materials manuals ...
Pasig1 buwan ang nakalipas
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We are looking for a Trainer (Operations) to join our team. The ideal candidate should have at least 3 years experience as a Trainer in a BPO set-up and excellent product knowledge and customer service orientation. · ...
Taguig1 linggo ang nakalipas
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Train and assess new hires and tenured agents. Ensure mastery and knowledge retention of associates through regular uptraining sessions. · ...
Taguig Buong oras1 linggo ang nakalipas
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We're Hiring: Operations Trainer (Franchisee) As we continue to expand our franchise network in the Philippines, we are looking for a motivated and hands-on · Operations Trainer (Franchisee) · to support our store teams and franchise partners. · This role is ideal for candidates ...
Metro Manila1 buwan ang nakalipas
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We are seeking an energetic and results-driven BPO Trainer to join our Talent Management team. This role focuses on delivering high-impact training programs that prepare employees to excel in a fast-paced BPO environment. · Facilitate new hire training, refresher courses, and ups ...
Pasig, National Capital Region1 buwan ang nakalipas
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The trainer's main objective is to prepare customer service representatives to perform their job effectively. · This includes providing new hired staff with product knowledge, · company information and the necessary customer service skills.Takes and distributes minutes of departm ...
Metro Manila1 buwan ang nakalipas
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We're Hiring: · Operations Trainer (Franchisee) · As we continue to expand our franchise network in the Philippines, we are looking for a motivated and hands-on Operations Trainer (Franchisee) to support our store teams and franchise partners.This role is ideal for candidates wit ...
Manila ₱50,000 - ₱70,000 (PHP)1 buwan ang nakalipas
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As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. · ...
Manila6 araw ang nakalipas
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The Operations Trainer is responsible for designing, delivering and evaluating training programs that ensure employees fully understand operational standards procedures and service excellence expectations. · This role plays a key part in improving employee performance consistency ...
Manila1 buwan ang nakalipas
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Develop and deliver training programs on payment processing products processes and technologies for both internal and external customers. · ...
Quezon City1 buwan ang nakalipas
Operations Trainer - Taguig - BPO
Paglalarawan
"For this Job Posting you will be profiled in either Financial or Gaming programs, as we will be processing you for both LOB Gaming and Financial experience is an advantage for this position, but still open for those who doesn't have experience with the programs."
Summary of the role
As an Operations Trainer-Senior you play a key role in equipping agents with the knowledge and skills they need to succeed. You deliver engaging training sessions using the client's existing curricula, adapting to diverse learning styles to maximize agent comprehension. You provide supervision to a team of agents during the period of product training, ensuring attendance and performance, and collaborate with Operations leaders to ensure a smooth transition from classroom to on-the-job training to the operations floor
List of Functional Responsibilities
Years of relevant experience: 5+ years of experience in operations training or technical support
Technical/Niche skillset required
List of soft skills required
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Operations Trainer
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Operations Trainer
BPO- Taguig
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Operations Trainer
Para lamang sa mga rehistradong miyembro Taguig
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Operations Trainer
Para lamang sa mga rehistradong miyembro Taguig
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Operations Trainer
Para lamang sa mga rehistradong miyembro Taguig
-
Trainer (Operations)
Para lamang sa mga rehistradong miyembro Taguig
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Trainer (Operations)
Bosch Philippines- Taguig
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Trainer (Operations)
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Trainer (Operations)
Para lamang sa mga rehistradong miyembro Santa Ana, Metro Manila
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Operations Trainer
Para lamang sa mga rehistradong miyembro Taguig
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Operations Trainer
Para lamang sa mga rehistradong miyembro Pasig
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Trainer (Operations)
Para lamang sa mga rehistradong miyembro Taguig
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Trainer (Operations)
Buong oras Para lamang sa mga rehistradong miyembro Taguig
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Operations Trainer
Para lamang sa mga rehistradong miyembro Metro Manila
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Operations Trainer
Para lamang sa mga rehistradong miyembro Pasig, National Capital Region
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Operations Trainer
Para lamang sa mga rehistradong miyembro Metro Manila
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Operations Trainer
Para lamang sa mga rehistradong miyembro Manila
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Operations Trainer
Para lamang sa mga rehistradong miyembro Manila
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Operations Trainer
Para lamang sa mga rehistradong miyembro Manila
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Operations Trainer
Para lamang sa mga rehistradong miyembro Quezon City
