Quality Coach - Manila

Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively. · ...

Global Payments makes payments solutions for credit debit prepaid and merchant services worldwide Our team helps over companies financial institutions and cardholders grow with confidence. · Monitors evaluates scores specified number calls month provides assessment call center co ...

The Quality Coach I monitors evaluates and scores inbound customer service calls for clients to provide an overall assessment of call center quality. · ...

Monitors evaluates scores specified number calls month provide overall assessment call center collections quality Scores entered database tracking reporting purposes Quality issues performance measures insure highest level customer service cardholders maintaining integrity client ...

+We are seeking a Client Relations Coach to develop, support and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching quality assurance and training delivery to ensure our CSMs are equipped to drive long-term client success.Coach and mentor ...

The KYC Team Lead at SeaBank oversees a team handling customer onboarding, · Anti-Money Laundering monitoring, and Customer Due Diligence to ensure compliance with regulations. · ...

We are seeking a Quality Assurance Manager to deliver extraordinary results for our clients. · Working closely with multiple departments, this role is responsible for identifying areas of opportunity, · developing solution plans, coaching team members and ensuring key metrics are ...

+ Bonuses | Leadership Track | Hire by Jan 23 Leadership-track role in a fast-scaling global company · Work directly with the CEO/Founder across multiple clients and EP teams · Shape Ally's quality systems, coaching structures, and operational frameworks · ...

A Quality Analyst is responsible for monitoring calls/cases to evaluate domain knowledge accuracy and communication ability. · ...

Supports Customer Experience Analysts and ensures tasks / responsibilities are carried-out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, · client,and personal effectiveness. · ...

The Coaching Consultant will assist Site Leadership in identifying bench strength amongst the Supervisor and Representative populations by auditing coaching sessions between Supervisors and Representatives in order to provide feedback on the quality, quantity and effectiveness of ...

We are expanding our Service Desk and IT Operations organization and are hiring for multiple key positions. · Lead and manage a Service Desk team to deliver exceptional technical support. · Support L1/L2 agents on incidents, service requests, and daily operational escalations. · ...

We are looking for a Team Lead who can empower and support our Expedock operators across freight data workflows. · Team Management: lead coach mentor assign tasks set performance targets conduct coaching sessions ensure team delivers high-quality work. · Workflow Oversight: overs ...

This position directly impacts creator performance, · brand satisfaction, · and the scalability of TikTok Shop campaigns.You're not just reviewing content — you're shaping how brands win on TikTok through JoinBrands. · ...

We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives and high-agency executors on a mission to halve the time it takes to deliver world-class care. We believe that by 2050 every clinician will practice with AI systems ...

We are on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. Built for ...

The Client Service Player Coach will oversee a small collaborative team of Client Service Account Managers who have direct responsibility for servicing a defined team scope of technology corporate or financial institution clients. · ...

The Order Confirmation Agent Team Leader is responsible for overseeing guiding and optimizing the performance of the Order Confirmation Team ensuring that all Shopify orders are confirmed accurately and on time processes are followed consistently KPIs are met and reports are subm ...

The Assumptions Processing Supervisor will manage a team of Specialists who process customer requests in Home Lending. · Key responsibilities include workflow management, quality control, · adherence to defined processes and ongoing coaching and development · of Specialists. · ...

We're Hiring: Operations Supervisor – Mortgage Underwriting If you're an experienced Mortgage Underwriter or Team Lead looking for a role that offers great career growth, a supportive team, and a quality-of-life upgrade, · this is your sign to explore opportunities in sunny, laid ...