Manager, Surveillance Training - Central Visayas, Pilipinas - NUSTAR Resort

Paglalarawan

• Recruitment & Training of new and existing employees.
• Assist in preparation & delivery of the Training Package and Lesson Plans for the pre-opening Surveillance Training Program.
• Coach new Surveillance team members on the job.
• Coach team members on an individual basis, presenting new information accurately and in a timely, approachable manner.
• Lead small teams.
• Provide team leadership, leading by example.
• Maintain team performance by promoting a positive work environment.
• Maintain employee morale, work performance and professionalism by promoting a positive work environment.
• Supervise work operations.
• Maintain and manage Training records, ensuring reports, records, etc. are completed accurately and in a timely manner.
• Solve problems and make decisions, aiding team members when handling difficult/sensitive situations.
• Assist in the implementation of training packages and lesson plans teaching policies and procedures relating to gaming and cash handling areas
• Monitor staff performance and attendance
• Help all employees maintain and improve their job skills, and possibly prepare for jobs requiring greater skill.
• Assist providing individualized training plans to strengthen an employee's existing skills or teach new ones.
• Provide performance feedback to staff in a professional manner.
• Maintain accurate employee records.
• Deal with conflict situations.
• Identify conflict situations.
• Resolve conflicts situations.
• Work with colleagues.
• Ensure relevant information is communicated effectively and in a timely manner to appropriate team members.
• Maintain a professional relationship with team members, ensuring approachability and discretion.
• Maintain a professional image
• Confidentiality & Policy.
• Safeguard all confidential information whilst exercising due care to prevent its improper disclosure or use
• Comply with all company policies, rules, regulations, procedures, and department ethics; and to perform all duties in accordance with the highest professional standards at all times
• Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
  
  

• Extensive knowledge with Casino Revenue, Gaming, Cage, Marketing and asset Protection.
• High level of professionalism and integrity.
• Good organizational skills and time management.
• Delivering presentations and group training.
• Self-motivated & approachable.
• Proven interpersonal skills.
• English – Fluent verbal & written.
• Communication of ideas & information.
• Planning & organizing activities.
• Working with others in a team.
• Solving Problems.
• Microsoft Office suite literate.