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    CRM Dynamics Engineer - Taguig, Pilipinas - ABSI

    ABSI
    ABSI Taguig, Pilipinas

    Natagpuan sa: Foundit PH A2 - 5 araw ang nakalipas

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    Paglalarawan

    Job Roles and Responsibilities

    Purpose of Role

    The objective of this role is to take a consultative approach to deliver, support and

    implement ongoing enhancements on the Microsoft Dynamics 365/CRM products and

    services.

    To take the consultant role within the application delivery team for Dynamics CRM (including 3rd party applications such as ClickDimensions, CRM Addon's).

    Reporting to the Enterprise Systems Team Lead, the right person will provide

    effective support and delivery of our existing CRM Dynamics platform, through

    quality of implementation and knowledge of Microsoft Dynamics CRM/365 products

    and services.

    Be a team player working closely with other members of service delivery, i.e.

    Managed Services and other CRM Developers

    Key Responsibilities

    • Development – covering the Sales and Marketing modules of Dynamics 365
    • Support – covering the Dynamics 365 and Click Dimensions applications
    • Act as point of communication with our broader IT/Business users
    • Quality Assurance and Documentation
    • Analyse business requirements and deliver solutions in collaboration with business stakeholders.
    • Be efficient in understanding, design principals, testing and workflow capturing requirements of most our system (existing and proposed).
    • Liaise with other staff to problem solve and ensure consistency of processes Suggest enhancements to ensure continuous application improvement.

    Key Relationships

    ✓ IT Microsoft Lead

    ✓ IT Enterprise Apps Team

    ✓ Service Desk

    ✓ Clients and Markets Project Team

    Job Qualifications

    Experience and Expertise

    Desired Attributes

    • Co-creative
    • Engaging
    • Fearless
    • Inquisitive
    • Resourceful
    • Sense maker
    • Unconventional thinker

    Essential Skills:


    • 3+ years' experience in Dynamics CRM development


    • Strong understanding of Microsoft Dynamics 365


    • Experience of providing demonstrations of the Sales and Marketing modules


    • Experience of working in implementations of Dynamics, or continuous enhancements and managing support incidents related to Dynamics CRM/365 (mandatory) and Click Dimensions (nice to have)


    • Excellent communication and problem-solving skills


    • Excellent understanding and knowledge of core Microsoft Dynamics CRM/365 modules


    • Ability to create high quality functional documentation and strong requirements gathering skills.


    • Experience in Software Development Methodologies such as an Agile framework.


    • Highly confident in providing support and training to other members of the team


    • Strong attention to detail and a keen desire to deliver the highest quality solutions


    • Experience across different industries -- ideally engineering / project delivery industry experience


    • Ability to work to deadlines and juggle multiple demands


    • Can do attitude and friendly, professional demeanor


    • Eager to learn new things and develop current skills

    Qualifications:


    • IT degree or relevant industry experience


    • Experience working with Microsoft Dynamics CRM/365

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