- Assist Project Manager (PM) in all phases of Implementation Project by driving and managing their own set of tasks and activities without requiring daily guidance and assignments from the PM.
- PMs are responsible to lead project meetings but DPCxe2x80x99s may be asked to initiate internal or customer-facing conference calls, take meeting minutes, update action items, or other activities in support of the PM.
- Place orders and monitor orders/shipments to ensure delivery according to project schedule.
- Track order fulfillment and delivery of hardware using Lexmark systems and carrier websites.
- Resolve delivery and schedule issues between carriers and customers.
- Modify planned installation activities in response to changes in delivery schedule.
- Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues requiring real-time coordination between carrier, customer, and install partner.
- Manage complex interactions including changes, disruptions and other unplanned events while a technician is on site.
- Interface with customers and installation partners during installation.
- Work directly with Supply Chain on shifting installs, etc. based on order/availability issues.
- Work with customer personnel on gathering data for existing assets, confirm deliveries, and other general assistance as directed by PM.
- Track (in Excel/Siebel) detailed order-to-invoice & returns data for all equipment shipped/returned/ disposed, as required to invoice customer, manage inventory, and report daily project status.
- Track consumption of customer P.O.xe2x80x99s and process Lexmark hardware billing, when needed.
- Proactively support the PM in identifying and reconciling inventory discrepancies.
- Escalate issues promptly and proactively work with stakeholders to avoid/mitigate future issues.
- Document all meeting data as appropriate provide regular status reports to all team members, client, and internal management as directed by the PM.
- Provide accurate and timely information to management on the performance measurement, quality assurance, and customer satisfaction areas of the project (e.g. delivery timeliness).
- Manage deployment plan to ensure timely and accurate deployment according to customer approved schedule.
- Manage high-level MPS accounts as determined by DPC Account Matrix.
- Assist in training/supporting new PMxe2x80x99s and DPCxe2x80x99s.
- Provide process mentoring to newly trained PMxe2x80x99s and DPCxe2x80x99s.
- Provide fist line of support for business process inquiries from both new DPCs and new PMxe2x80x99s.
- Assist in training/supporting new DPCxe2x80x99s.
- Proficiency with Microsoft Office tools: Excel, Word, PowerPoint
- Strong Excel skills particularly important (writing formulas, pivot tables, data reconciliation)
- Excellent analytical, data reconciliation and problem solving skills
- Excellent communication and customer service skills
- Must be proficient in oral and written language of customer being supported as well as English
- Detail oriented, self-starter
- Bachelorxe2x80x99s Degree
- Experience with Siebel highly desired
- Familiarity with SAP and Business Objects a plus
- 2+ years experience preferred in hardware deployments, order management and logistics
- Familiarity with MS Project
- Familiarity with Lexmark devices and packaging a plus
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deployment project coordinator - Philippines, Pilipinas - Lexmark
Paglalarawan
Job Summary:
As a member of Lexmarkxe2x80x99s Managed Print Services (MPS) organization, the Deployment Project Coordinator (DPC) will work as a member of a team to deploy printers/MFPs and/or take over management of existing devices for new and existing customers.xa0 Projects could range in size from a few hundred devices to 25,000+.xa0xa0
The DPC will work with various Lexmark departments including GSCO Hardware Order Management, GSO Asset Management, and GSO Install Management.xa0 Additionally, DPCs will work with external transportation partners.xa0 These engagements are required for the DPC to coordinate hardware orders and track/manage deliveries according to the project schedule.xa0xa0
The DPC may also interface with customer personnel and installation technicians to coordinate delivery, installation, returns, and disposal activities and to gather site survey data, device data, and installation-related information.xa0 The DPC will own recording and maintaining the data needed to track all devices from shipment through acceptance, for the purposes of inventory reconciliation and to ensure that all installed devices are set up in Lexmarkxe2x80x99s asset management system.xa0 With the deployment of MPS Solutions 2.1, global standard processes have been defined to support these activities using Siebel and various templates as reflected on the Customer Program Management Innovate site.
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