Head of Site Reliability Engineering - Taguig - Acquire Intelligence

    Acquire Intelligence
    Acquire Intelligence Taguig

    1 araw ang nakalipas

    Accounting / Finance
    Paglalarawan

    Job Description:

    The Head of Site Reliability Engineering is a hybrid technical‑leadership role. You will:

    • Own reliability of production services running on AWS while steering the roadmap for platform resilience and building out the SRE team.
    • Lead and grow a remote team of SREs—coaching, hiring, performance‑managing, and fostering a blameless culture.
    • Set and enforce Service Level Objectives (SLOs), error budgets, and incident response processes.
    • Drive automation via Infrastructure‑as‑Code (Pulumi / TypeScript), CI/CD, and observability pipelines.
    • Represent the SRE discipline to product, engineering, and senior leadership across our global business.
    • Hands on monitoring and incident response will be critical as the team grows.

    Key Responsibilities

    • Leadership & People Management
    • Build an SRE team of initially 3-6 engineers: goal setting, career development, regular 1:1s, and annual performance reviews.
    • Ensure operational system knowledge is captured and that the team is kept "fresh" on operating and troubleshooting procedures.
    • Recruit, onboard, and mentor new engineers; scale the team to meet business growth.
    • Maintain an inclusive, psychologically‑safe culture centred on learning and continuous improvement.
    • Own, and participate in, the on‑call roster for the team, ensuring equitable rotations and sustainable workloads.
    • Service Level Management & Reliability
    • Define, monitor, and enforce SLOs and error budgets across all production systems.
    • Continuously analyse error‑budget burn to halt risky deployments and guide capacity decisions.
    • Champion a data‑driven reliability mindset throughout engineering and product teams.
    • Infrastructure Automation & Management
    • Architect and implement Infrastructure‑as‑Code in Pulumi/TypeScript for AWS resources (EKS, MSK, SingleStore, MongoDB, S3, etc.).
    • Lead large‑scale migration or modernisation projects (e.g., Kubernetes upgrades, multi‑AZ resilience).
    • Eliminate toil—any manual task >2 engineer‑days/quarter or frequently repeated becomes an automation candidate.
    • Incident Response & Post‑Mortem Leadership
    • Participate in on-call monitoring and response roster.
    • Serve as escalation point and incident commander.
    • Ensure post‑mortems are published within 48 hours with actionable "never again" tasks tracked to closure.
    • Improve runbooks and game‑day exercises; train engineers on incident command principles.
    • Security & Compliance
    • Enforce least‑privilege IAM policies and champion DevSecOps practices.
    • Contribute to SOC 2 & ISO 27001 evidence collection and continuous control monitoring.
    • Oversee security patch pipelines, vulnerability management, and secrets hygiene.
    • Operational Excellence & Continuous Improvement
    • Own reliability KPIs (MTTR, change failure rate, meantime between failures).
    • Lead quarterly reliability reviews and drive the reliability roadmap.
    • Partner with Product on capacity forecasts and cost‑optimisation initiatives
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