Workforce Management Supervisor - Quezon City - iQor

    iQor
    iQor Quezon City

    16 oras ang nakalipas

    ₱420,000 - ₱900,000 (PHP) bawat taon * Upper Management / Consulting
    Paglalarawan

    Job Summary:

    Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for supervising various administrative duties to ensure accurate reporting, reporting structures, and system access.

    Responsibilities:

    • Supervises and maintains training plans to ensure that adequate staffing resources are planned to handle the forecasted call volume.
    • Ensuring analysts understand and comply with all call center objectives, performance standards, and policies.
    • Monitoring and evaluating analysts performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
    • Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing on the forecast and monthly basis to ensure KPIs are met.
    • Ensures staffing and scheduling modifications are recommended to the operation team and are executed on an intraday, daily, weekly and monthly basis to ensure KPIs are met.
    • Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
    • Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.
    • Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
    • Understands and embraces the business and call center operations strategic direction.
    • Performs other duties as assigned.

    Skills Requirements:

    • 2-3 years of work-related experience required supervisory experience (WFM setting).
    • Strong Interpersonal skills.
    • Strong Leadership and Development skills to manage complex role.
    • Flexible to work on any shift schedule and demands of the business.
    • Advance skills in Excel.
    • Knowledgeable in software programming is an advantage.
    • Expertise and knowledgeable in all Reporting tools and usage.
    • Ability to read and interpret complex data.

    Education Requirements:

    Bachelor's Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Business Administration or related field preferred.

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
  • Trabaho sa kumpanya

    Supervisor, Asset Management

    Para lamang sa mga rehistradong miyembro

    The Supervisor is responsible for working daily tasks and providing advanced system-level support of multi-user operating systemsDevelops solutions for customer business problems through implementation of processes and /or technologyPlan; estimate and manage medium and complex pr ...

    Quezon City

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Supervisor, Workforce Management

    Para lamang sa mga rehistradong miyembro

    The WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. · This role is critical in ensuring the contact center is adequately staff ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Knowledge Management Supervisor

    Para lamang sa mga rehistradong miyembro

    +The Knowledge Management Supervisor is responsible for managing the account's proprietary LMS/Knowledge Site and becoming the Subject Matter Expert (SME) on it. · + · , · , · <ul class= ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Knowledge Management Supervisor

    Para lamang sa mga rehistradong miyembro

    The Knowledge Management Supervisor will be responsible for managing the proprietary platform (Sharepoint), curating and uploading content, managing change and agility, and reporting and compliance. · Technical Experience: · 3+ years of experience managing content on LMS platform ...

    Quezon City, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    HR Manager/Supervisor

    Para lamang sa mga rehistradong miyembro

    Oversee recruitment processes ensure talent acquisition aligns with company goals develop implement HR policies strategies improve employee engagement manage employee relations issues provide guidance conflict resolution ensure compliance labor laws regulations facilitate trainin ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    HR Manager/Supervisor

    Para lamang sa mga rehistradong miyembro

    Assist in recruitment process by scheduling interviews and coordinating candidate communications Maintain employee records ensure compliance with organizational policies Support HR initiatives by preparing reports maintaining data integrity in HR systems Facilitate employee onboa ...

    Quezon City

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    HR Manager/Supervisor

    Para lamang sa mga rehistradong miyembro

    Lead full-cycle recruitment for head office, retail & distribution teams and warehouse and logistics operations. · ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    HR Manager/Supervisor

    Para lamang sa mga rehistradong miyembro

    The HR Manager/Supervisor assists in the recruitment process by scheduling interviews and coordinating candidate communications. · ...

    Quezon City, National Capital Region

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Project Management Supervisor

    Para lamang sa mga rehistradong miyembro

    Supervises project management and monitors quotations from specialty trade and third-party contractors. Conducts site inspections to ascertain methods, materials, and tools involved in the projects. · ...

    Quezon, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    HR Manager/Supervisor

    Para lamang sa mga rehistradong miyembro

    The HR Manager leads and oversees a team delivering high-quality customer-centric HR services across Labor Relations Compensation & Benefits related HR support functions. · This role is responsible for driving operational excellence developing team capability ensuring consistent ...

    Quezon City

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    HR Manager/Supervisor

    Para lamang sa mga rehistradong miyembro

    This is a senior HR role that requires a bachelor's degree in Human Resources, Psychology or Business Administration and at least two years of managerial experience. The ideal candidate will have strong knowledge in recruitment, training performance management and labor laws. · P ...

    Quezon City, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    HR Manager/Supervisor

    Para lamang sa mga rehistradong miyembro

    Assist in the recruitment process by scheduling interviews and coordinating candidate communications. · Maintain employee records and ensure compliance with organizational policies. · Support HR initiatives by preparing reports and maintaining data integrity in HR systems. · Faci ...

    Quezon City ₱360,000 - ₱720,000 (PHP) bawat taon

    1 araw ang nakalipas

  • Trabaho sa kumpanya

    Workforce Management Supervisor

    Para lamang sa mga rehistradong miyembro

    This position ensures resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. · ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    HR Manager/Supervisor

    Para lamang sa mga rehistradong miyembro

    Oversee recruitment and onboarding processes · Develop and implement HR policies and procedures · Manage employee relations and resolve conflicts · Conduct performance reviews and training programs · Ensure compliance with labor laws and regulations · Maintain employee records an ...

    Quezon City ₱360,000 - ₱720,000 (PHP) bawat taon

    5 oras ang nakalipas

  • Trabaho sa kumpanya

    Workforce Management Supervisor

    Para lamang sa mga rehistradong miyembro

    Ensures that resources are in place to handle client forecasted call volume while meeting client internal and financial KPI targets Ensures reporting is provided to the operation team that illustrates intraday scheduled staffing versus required staffing on the forecast and monthl ...

    Quezon City, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Shipping Supervisor/ Manager

    Para lamang sa mga rehistradong miyembro

    Oversees the shipping and inventory needs of the department. · Monitors status of Shipping through close coordination with the Shipping Coordinators and Shipping Clerk. · Implement proper procedures required to improve and establishes effective system on inventory handling and de ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Supervisor I, Operations Management

    Para lamang sa mga rehistradong miyembro

    The Operations Supervisor will lead a segment of the VitalChek support team overseeing day-to-day operations in a high-volume customer-facing environment. · This role is responsible for managing team performance driving operational excellence and ensuring service delivery meets o ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Supervisor, Workforce Management

    Para lamang sa mga rehistradong miyembro

    The WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. · SUPervise, mentor and coach the Resource Planning team. · Manage team pe ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Supervisor I, Operations Management

    Para lamang sa mga rehistradong miyembro

    The Supervisor I Operations Management plays a critical role in managing day-to-day operations for healthcare provider verification services ensuring compliance with client requirements regulatory standards and internal processes while driving operational efficiency and team perf ...

    Quezon City

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Project Management Senior Supervisor

    Para lamang sa mga rehistradong miyembro

    The Senior Project Supervisor provides leadership across project planning, execution, monitoring and partial closure for both print and digital initiatives. · ...

    Quezon, Metro Manila

    3 linggo ang nakalipas

Trabaho
>
Workforce management supervisor
>
Trabaho ng Workforce management supervisor sa Quezon City