- Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
- Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
- Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
- Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
- Provides leadership and supervision to a highly engaged and self-sufficient team of WFMs, ensuring that all SLAs are met across accounts
- Drives high client satisfaction by managing service levels situations and providing staffing, scheduling and Real-Time Adherence solutions
- Protects the organization's assets thru upholding the principles of the Quality Information Security Management System
- Serves as the main point of contact for all WFM concerns
- Candidate must possess at least a Bachelor's/College Degree
- 4 years minimum experience in Workforce Management
- Excellent skills in forecasting, scheduling and real-time time management a must
- Strong organizational skills to ensure critical timelines are met
- Accuracy and attention to details a must in this role
- Strong presentation skills
- Detail oriented with ability to deliver project deliverables with little supervision
- Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
- Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
- Demonstrate analytical, organizational, problem solving and creative thinking skills
- Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
- Flexible and willing to work in shift schedules, extended hours and during weekends as per business needs
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A WFM Manager oversees the planning, scheduling, real-time management, reporting and optimization of staff to ensure efficient operations, meet business demands, and maintain service levels. They analyze workforce data, manage forecasting, and coordinate with teams to balance wor ...
Muntinlupa City ₱700,000 - ₱1,600,000 (PHP) bawat taon2 araw ang nakalipas
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Role Overview · The Workforce Manager will be responsible for overseeing workforce planning, scheduling, and real-time management to ensure operational efficiency and service level achievement. This role requires strong analytical skills, leadership, and the ability to collaborat ...
Muntinlupa City ₱700,000 - ₱1,600,000 (PHP) bawat taon1 linggo ang nakalipas
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Role Overview · The Workforce Manager will be responsible for overseeing workforce planning, scheduling, and real-time management to ensure operational efficiency and service level achievement. This role requires strong analytical skills, leadership, and the ability to collaborat ...
Muntinlupa ₱700,000 - ₱1,600,000 (PHP) bawat taon2 linggo ang nakalipas
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Workforce Manager will oversee the workforce and MIS management function across multiple sites and lines of businesses to ensure that service level, financial, and other KPIs are met. · ...
Muntinlupa1 buwan ang nakalipas
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Role Overview · The Workforce Manager will be responsible for overseeing workforce planning, scheduling, and real-time management to ensure operational efficiency and service level achievement. This role requires strong analytical skills, leadership, and the ability to collaborat ...
Muntinlupa City, National Capital Region ₱700,000 - ₱1,600,000 (PHP) bawat taon1 linggo ang nakalipas
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We value Diversity, Equity, and Belongingness. · Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career ...
Muntinlupa1 buwan ang nakalipas
-
Responsibilities: · Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. · Runs short term forecast and re-forecast/adjust future volume projections as needed ...
Muntinlupa ₱700,000 - ₱1,600,000 (PHP) bawat taon2 araw ang nakalipas
-
A WFM Manager oversees the planning, scheduling, real-time management, reporting and optimization of staff to ensure efficient operations, meet business demands, and maintain service levels. They analyze workforce data, manage forecasting, and coordinate with teams to balance wor ...
Muntinlupa ₱700,000 - ₱1,600,000 (PHP) bawat taon4 araw ang nakalipas
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Join us as a Workforce Management - Senior Associate and jumpstart your career by creating forecast and staffing models, providing analytical support for business initiatives. · ...
Muntinlupa ₱700,000 - ₱1,600,000 (PHP) bawat taon2 linggo ang nakalipas
-
Workforce Manager will oversee the workforce and MIS management function across multiple sites and lines of businesses to ensure that service level, financial, and other KPIs are met. · ...
Muntinlupa City, National Capital Region1 buwan ang nakalipas
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Join as a Workforce Management - Senior Associate and jumpstart your career. · ...
Muntinlupa City, National Capital Region1 buwan ang nakalipas
-
A WFM Manager oversees the planning, scheduling, real-time management, reporting and optimization of staff to ensure efficient operations, meet business demands, and maintain service levels. They analyze workforce data, manage forecasting, and coordinate with teams to balance wor ...
Muntinlupa City, National Capital Region ₱900,000 - ₱1,200,000 (PHP) bawat taon3 araw ang nakalipas
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The position requires at least 2nd year college completed with no back subject/s or college graduate with experience as WFM Lead. · ...
Alabang1 buwan ang nakalipas
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A Workforce Management (WFM) Manager is responsible for ensuring the right staffing levels, schedules, · & resources are in place to meet business demands while optimizing efficiency and employee satisfaction. · ...
Muntinlupa1 buwan ang nakalipas
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+Leads workforce management strategy ensuring optimal staffing accurate forecasting and efficient scheduling to meet service level targets. · + ...
Alabang, Metro Manila1 buwan ang nakalipas
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A Workforce Management (WFM) Manager is responsible for ensuring the right staffing levels, schedules, and resources are in place to meet business demands while optimizing efficiency and employee satisfaction. · ...
Muntinlupa City, National Capital Region1 buwan ang nakalipas
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Senior Associate Process Specialist (WFM / RTA) – Alabang · Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career · Qualifications: · Bachelor's degree graduate, any field. · 3 years of WFM experience, preferably in BPO/Shar ...
Muntinlupa City ₱360,000 - ₱720,000 (PHP) bawat taon3 oras ang nakalipas
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The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. · This is essential as they will be a central person in the decision making process, working with multiple individuals across differ ...
Muntinlupa1 buwan ang nakalipas
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The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. · ...
Muntinlupa City, National Capital Region1 buwan ang nakalipas
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This is a full-time role for a Workforce Management Analyst based in Metro Manila. The analyst will monitor and analyze real-time performance metrics and service levels to ensure alignment with operational goals. · Strong analytical skills · Proficiency in workforce management to ...
Muntinlupa1 buwan ang nakalipas
Workforce Manager - Muntinlupa City - EXL Service Philippines, Inc.
Paglalarawan
Responsibilities:
Requirements
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Workforce Manager
EXL Service Philippines, Inc.- Muntinlupa City
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Workforce Manager
EXL Service Philippines, Inc.- Muntinlupa City
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Workforce Manager
Para lamang sa mga rehistradong miyembro Muntinlupa
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Workforce Manager
Para lamang sa mga rehistradong miyembro Muntinlupa
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Workforce Manager
Para lamang sa mga rehistradong miyembro Muntinlupa City, National Capital Region
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WORKFORCE MANAGEMENT
Para lamang sa mga rehistradong miyembro Muntinlupa
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Workforce Manager
Para lamang sa mga rehistradong miyembro Muntinlupa
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Workforce Manager
Para lamang sa mga rehistradong miyembro Muntinlupa
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WORKFORCE MANAGEMENT
Para lamang sa mga rehistradong miyembro Muntinlupa
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Workforce Manager
Para lamang sa mga rehistradong miyembro Muntinlupa City, National Capital Region
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WORKFORCE MANAGEMENT
Para lamang sa mga rehistradong miyembro Muntinlupa City, National Capital Region
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Workforce Manager
Para lamang sa mga rehistradong miyembro Muntinlupa City, National Capital Region
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Workforce Management
Para lamang sa mga rehistradong miyembro Alabang
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Manager Workforce Management
Para lamang sa mga rehistradong miyembro Muntinlupa
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Manager - Workforce Management
Para lamang sa mga rehistradong miyembro Alabang, Metro Manila
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Manager Workforce Management
Para lamang sa mga rehistradong miyembro Muntinlupa City, National Capital Region
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Workforce Management Analyst
Infosys BPM- Muntinlupa City
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Manager Workforce Management
Para lamang sa mga rehistradong miyembro Muntinlupa
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Manager Workforce Management
Para lamang sa mga rehistradong miyembro Muntinlupa City, National Capital Region
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Workforce Management Analyst
Para lamang sa mga rehistradong miyembro Muntinlupa