Lead Real Time Analyst - Mandaluyong

We are seeking a Real Time Analyst to monitor intraday performance, manage schedule adherence, and optimize staffing in NICE CXone. As a Real Time Analyst, you will deliver timely insights, support operational KPIs, and act quickly to protect service levels in fast-paced environm ...

Powering smarter financial decisions through technology iCash is a financial services company focused on delivering accessible customer-centric financial solutions With a strong reputation for innovation and reliability the company supports clients through modern digital platform ...

We are seeking a Realtime Analyst to manage call volume, daily attendance, and program break schedules to optimize agent allocation. You will assist in setting metrics and targets for service excellence. · Monitor agent status in real-time. · Evaluate adherence. · ...

We are seeking an experienced Real Time Analyst to monitor intraday performance, manage schedule adherence, and optimize staffing in NICE CXone. · Monitor real-time queues, agent states, and KPIs within NICE CXone. · Identify performance risks and take immediate corrective action ...

Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. · ...

Monitor all queues daily and track volumes against forecast to identify areas of concern and recommend necessary actions to ensure target metrics and service levels are met. · ...

Main Responsibilities include managing call volume, daily attendance, and program break schedules to optimize agent allocation. The role also involves setting metrics and targets for service excellence. · ...

The Real Time Analyst is responsible for monitoring statistics and ensuring the enterprise achieves its clients and internal bill to pay goals. · ...

The Real Time Analyst is responsible for monitoring statistics and key performance indicators to ensure the enterprise achieves its clients and internal bill to pay goals. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. · In This Role You Will ...

Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real time performance reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operati ...

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. ...

++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...

Enable your future at TDCX, where you'll work alongside innovative teams and support the growth of forward-thinking brands. · ...

Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...

Real time analyst is responsible for developing short and long term forecasts using historical data trends and business drivers. They also conduct capacity planning and provide insights to align staffing with anticipated workload. · ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...

Peak Outsourcing Inc. is seeking a proactive detail-oriented and highly analytical Real-Time Analyst (RTA) to join our dynamic team in Makati. · ...

The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...

+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...

The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...

The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...