- Respond to customer inquiries and provide technical assistance via phone, email, or chat.
- Identify and diagnose hardware, software, or network problems and provide timely solutions.
- Walk customers through troubleshooting steps to resolve issues.
- Escalate complex problems to higher-level support or appropriate teams.
- Document and maintain records of customer interactions, inquiries, and solutions.
- Install, configure, and update software applications, drivers, and operating systems.
- Set up and maintain user accounts and access permissions.
- Collaborate with cross-functional teams to resolve technical issues.
- Stay updated with the latest technology trends and product knowledge.
- Provide training or guidance to customers on product features and functionality.
- Strong technical knowledge of computer hardware, software, and networking systems.
- Proficiency in operating systems such as Windows, macOS, or Linux.
- Familiarity with productivity software, office suites, and customer relationship management (CRM) tools.
- Troubleshooting and problem-solving skills to diagnose and resolve technical issues.
- Excellent communication skills to effectively communicate technical information to non-technical users.
- Patience and empathy when dealing with customers or users facing technical difficulties.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Attention to detail and accuracy in documenting customer interactions and solutions.
- Time management and organizational skills to prioritize and meet deadlines.
- Continuous learning mindset to keep up with evolving technology.
- High school diploma or equivalent is typically required.
- A bachelor's degree in computer science, information technology, or a related field may be preferred by some employers.
- Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA) can be beneficial.
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Support Specialist
4 araw ang nakalipas
5&5 Philippines, Pilipinas Buong orasApply for this role directly on 5&5.com - · 5&5 is looking for someone who is capable of executing Level 1-2 support for our brands. The candidate must have IT & call support experience, preferably in the restaurant industry. The Support Specialist role will be responsible for e ...
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Data Support Specialist
4 araw ang nakalipas
Canva Philippines, Pilipinas Buong orasJoin The Team Redefining How The World Experiences Design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. · Wh ...
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IT Desktop Support Specialist
4 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · The Associate Specialist II has a general knowledge within designated Information Technology (IT) area of responsibility that is applied to diverse assignments. This role executes assigned tasks and collaborates on IT projects while exhibiting consistent, curren ...
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T1 Support Specialist
4 araw ang nakalipas
EMAPTA Philippines, Pilipinas Buong orasJob Description · Purpose of the Position · To provide quality service and support to all InspectRealEstate customers. · Responsibilities and Duties · . Provide excellent customer service and product support · . Understand & continuously improve knowledge of the IRE suit of produ ...
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Specialist, Technical Support
1 linggo ang nakalipas
Power Factors Philippines, Pilipinas Buong orasABOUT POWER FACTORS · Power Factors develops software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions. Power Factors fights climate change with code. · Power Fac ...
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Field Support Specialist
4 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong orasOverview: · At MasTec Communications Group we build for the future. Yours and ours. · As a Field Support Specialist you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the MasTec family and help us pro ...
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Client Support Specialist
4 araw ang nakalipas
Assistantly Philippines, Pilipinas Buong orasBe part of our dynamic ð¦ community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry. · Unicorn Role Overview: Do you love being the problem-solving hero If you thrive on creating positive experiences and findi ...
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Sales Support Specialist
4 araw ang nakalipas
AireSpring Philippines, Pilipinas Buong orasCompany Description · Founded in 2001, family owned and operated AireSpring is a leading Provider of Managed Connectivity, Cloud Communications and Managed Security. · We have delivered over 20 years of outstanding service to our rapidly rising base of national and global custome ...
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Product Support Specialist
4 araw ang nakalipas
GHD Group Philippines, Pilipinas Buong orasJOB DESCRIPTION · At GHD, we don't just believe in the power of commitment, we live and breathe it every day. · That's why we pledge to empower all of our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, w ...
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Associate Support Specialist
4 araw ang nakalipas
Notified Philippines, Pilipinas Buong orasJob Description · Job Summary · The Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-da ...
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Customer Support Specialist
4 araw ang nakalipas
Taskparent Philippines, Pilipinas Buong orasTaskparent, a company that provides staffing, recruitment, and process development for One Bed, a leading online retailer for luxury, easy-to-use, and uniquely functional bedding products, is currently looking for a Customer Support Specialist (should be based ANYWHERE in the PHI ...
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Product Support Specialist
4 araw ang nakalipas
WiseTech Global Philippines, Pilipinas Buong orasAn exciting opportunity awaits you to join WiseTech Global as a Global Product Support Specialist. WiseTech Global is an Australian software company that specializes in providing logistics solutions. We are known for developing CargoWise One - a comprehensive software platform de ...
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Phone Support Specialist
4 araw ang nakalipas
Roami Philippines, Pilipinas Buong orasHere at Roami - Vacation and Rental the Phone Associate position is a crucial part of our team in helping ensure our guests have a memorable experience by doing whatever it takes to provide a problem-free stay · Telephone Processing · The Phone Support Specialist is responsible f ...
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Administrative Support Specialist
4 araw ang nakalipas
Anytime Mailbox Philippines, Pilipinas Buong orasWe are seeking a dynamic Administrative Support Specialist to join our team. In this role, you will be responsible for providing comprehensive administrative and clerical support to ensure efficient operations. Your primary duties will include data entry, generating reports, pres ...
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Datacenter Support Specialist
4 araw ang nakalipas
Aeven Philippines, Pilipinas Buong orasThe main business and responsibilities for Data Center Infrastructure Services are to deliver a high quality Data Center Service for AEVEN customers. · You will participate in day to day tasks with the global team. The tasks can be handling incident, service requests or problems, ...
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Desktop Support Specialist
4 araw ang nakalipas
InteLogix Philippines, Pilipinas Buong orasThe RDS III position will have a hybrid set-up (1x or 2x a week onsite). · *Candidate that resides in Manila but originally from Bacolod will be prioritized · QUALIFICATIONS: · Must have PowerShell scripting experience · PDQ deployment and package creation · Microsoft Azure · Win ...
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Technical Support Specialist
4 araw ang nakalipas
SGS (Malaysia) Sdn Bhd Philippines, Pilipinas Buong orasJob Description · Primary Responsibilities · Semi-front-end group, composed of technical skilled people, attending on-line and off-line transfers from Level 1 Support · Provide remote support for incidents and requests in support of the distributed end user devices (desktops, la ...
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Tech Support Specialist
4 araw ang nakalipas
TurnkeyISP Philippines, Pilipinas Buong orasTurnkeyISP is a Telco call center and staffing services for local service providers. · The Role · You Will Be Responsible For · Escalating technical issues to the relevant parties when needed and following up till the issues are closed. · Ensuring all standards and procedures are ...
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Customer Support Specialist
4 araw ang nakalipas
Spocket Philippines, Pilipinas Buong orasSpocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform. · At Spocket, we are on a mission to empower millions of online entrepreneurs ...
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IT Support Specialist II
1 linggo ang nakalipas
Stefanini Philippines, Inc. Philippines, Pilipinas Buong orasJob Description · Details: Responsibilities: · Provide 2nd level end-user support for standard infrastructure applications and service calls from APAC users which are escalated by the Service Desk 1st Level Support · Provide 2nd level end-user support for user account-related top ...
Technical Support Specialist II - Philippines, Pilipinas - iQor (Philippines), Inc.
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Paglalarawan
Job Summary:
A Technical Support Specialist is responsible for providing technical assistance and support to customers, clients, or internal users. They troubleshoot and resolve hardware, software, and network issues, ensuring smooth operations and user satisfaction. Technical Support Specialists may work in various industries, including technology, telecommunications, healthcare, or finance.
Responsibilities:
Skills Requirements:
Education Requirements:
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
