- Lead project delivery efforts, ensuring alignment with client expectations and contractual requirements.
- Mentor, coach, and develop team members to foster growth and achieve high performance standards.
- Develop and implement operational strategies to optimize efficiency and effectiveness.
- Anticipate challenges and proactively plan and execute solutions accordingly.
- Collaborate with internal stakeholders to drive continuous improvement initiatives.
- Establish and maintain a culture of excellence, accountability, and innovation.
- Monitor and report on key performance indicators (KPIs) to track progress and drive results. (WIGs, Lag and Lead Measures).
- Ensure compliance with industry standards, regulations, and company policies.
- Foster strong client relationships by delivering exceptional service and exceeding expectations.
- Lead cross-functional teams including capacity planning, training, quality, workforce management (WFM), and HR.
- At least 3 years experience managing copy editor and chart editors.
- Bachelor's Degree
- 15+ years of BPO experience with a proven track record of consistent best-in-class performance.
- Lean Six Sigma Green Belt certified required.
- Strong management operational framework experience.
- Demonstrated ability to foresee problems, plan strategically, and execute effectively.
- Exceptional mentoring, coaching, and people development skills.
- Excellent communication, leadership, and decision-making abilities.
- Proven track record of driving operational governance, excellence and exceeding measurable results.
- Ability to address issues outside of instructions or their own expertise.
- Adaptability and capability to navigate VUCA (volatility, uncertainty, complexity, ambiguity) environments effectively.
- Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities.
- Commitment to upholding the highest standards of professionalism and integrity.
- At least 3 years managing researchers is a plus
- Master's Degree is a plus
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Program Manager
3 araw ang nakalipas
Amdocs Management Limited Philippines, Pilipinas Buong orasJob ID:184698 · Required Travel :Minimal · Managerial - Yes · Location: :Philippines- Pasig - (Amdocs Site) · Who are we · Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' inn ...
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Program Manager
3 araw ang nakalipas
ING Hubs Philippines Philippines, Pilipinas Buong orasJob Description: · Global Program Manager, Global KYC (Know Your Customer) · Do you want to play an essential role in ensuring the good reputation of ING, and protecting the bank against money laundering and terrorist financing Currently we are looking for a Road Manager (Progra ...
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Program Manager
1 linggo ang nakalipas
Metrobank Philippines, Pilipinas Buong orasJOB TITLE : BANCASSURANCE PROGRAM MANAGER · JOB SUMMARY : · The roleâs primary objective is to enable and support the Bankâs Bancassurance channels and Insurance partners (AXA) to drive overall execution of the Bankâs Bancassurance strategy to achieve business goals. Jobholder ...
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Program Manager
3 araw ang nakalipas
Metrobank Philippines, Pilipinas Buong orasJOB SUMMARY : · The role's primary objective is to enable and support the Bank's Bancassurance channels and Insurance partners (AXA) to drive overall execution of the Bank's Bancassurance strategy to achieve business goals. Jobholder shall support the Bancassurance Head and relat ...
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Program Manager
3 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasMultinational company · Career growth and opportunities · About Our Client · Our client is a leading multinational company in EMS. · Job Description · Ensures the planning, implementation, monitoring and control of projects, ensuring full satisfaction of the clients' needs. · Pla ...
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Head of IT Program Management
3 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasCompetitive Compensation Package · Global Training Opportunities · About Our Client · A key player in the FinTech industry who is growing its team in the Philippines. Partnered with a local FinTech giant to provide financial products and services to Filipinos. · Job Description · ...
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Program/Project Management Leader
3 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasOpportunity to head and work with their global team · Great work set up, very flexible · About Our Client · A key player in the FinTech industry who is growing its team in the Philippines. Partnered with a local FinTech giant to provide financial products and services to Filipino ...
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Senior Program Management Officer
3 araw ang nakalipas
Maya Philippines, Pilipinas Buong orasCore Profile · As a Program Management Officer within Product Management, you'll play a pivotal role in orchestrating and executing cost-effective, scalable product initiatives that span multiple business and technical units. This multifaceted position encompasses product manage ...
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Project and Program Management Consultant
3 araw ang nakalipas
Arcadis Philippines, Pilipinas Buong orasThis role is part of Arcadis' Global Excellence Centre (GEC) and will join our 3,000+ talented individuals working in India, Romania, and Philippines, in partnership with Arcadis' offices globally. The GEC brings key capabilities and capacity to support our clients seamlessly aro ...
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Project & Program Management Consultant
3 araw ang nakalipas
Arcadis Philippines, Pilipinas Buong orasThis role is part of Arcadis' Global Excellence Centre (GEC) and will join our 3,000+ talented individuals working in India, Romania, and Philippines, in partnership with Arcadis' offices globally. The GEC brings key capabilities and capacity to support our clients seamlessly aro ...
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HR Manager
3 araw ang nakalipas
Synlink Recruitment Outsourcing Co. Inc. Philippines, Pilipinas Buong orasManage the staffing process, including recruiting, interviewing, hiring and onboarding · Ensure job descriptions are up to date and compliant with all local, state and federal regulations · Develop training materials and performance management programs to help ensure employees un ...
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Sr. Full Stack Software Engineer
3 araw ang nakalipas
Viventis Search Asia Philippines, Pilipinas Buong orasLong-term Contract: Initial6-months (extension will depend on the performance) · Benefits/Allowances: HMO, credit leaves · Shift/Schedule: Mon to Fri / 8am to 5pm · Location: Mandaluyong (2 days onsite, 3 days wfh) · Duties and Responsibilities: · Project Ownership: · Participat ...
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Human Resources Assistant Intern
3 araw ang nakalipas
Christ's Commission Fellowship Philippines, Pilipinas Buong orasCurrently enrolled in a college or university program, pursuing a degree in Psychology, Behavioral Science, Social Science, Management or a related field · Strong interpersonal and communication skills · Ability to maintain confidentiality and handle sensitive information with pr ...
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Software Development Engineer
3 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasDuties / Responsibilities · Develop backend API using Spring Boot · Analyze, design, code, and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. · Develop backend API using Spring Boot · Write clean ...
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IT Planning and Commercial Manager
3 araw ang nakalipas
Curran Daly & Associates Philippines, Pilipinas Buong orasJob Description · Key Responsibilities: · Lead the IT planning to support the development of long-term strategic initiatives of IT in line with Corporate goals and programs. · Lead the annual business plan development and budgeting process, quarterly outlook process. · Recommend ...
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Commercial Director
3 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasLeading international company · Career opportunities and growth · About Our Client · Our client is a leading international company in the renewable energy sector. · Job Description · KEY RESPONSIBILITIES: · Oversee a group that takes projects from the project implementation team, ...
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Systems Engineer
3 araw ang nakalipas
Techno Global Team Philippines, Pilipinas Buong orasAs our Systems Engineer,your skills in Desktop Support, Server Management and Customer Management will be a great value as you work together with our lively and goal-driven team. · Full Job Description: · Get access to cutting edge tools and technology and work with our MSP partn ...
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Jr Data Engineer
3 araw ang nakalipas
Sprout Solutions Philippines, Pilipinas Buong orasMAIN AREA OF RESPONSIBILITY · Data Engineers are mainly tasked with transforming data into a format that can be easily analyzed. The Data Engineer will be responsible for designing and developing Sproutâs data system, processing and extracting data features and deploying the data ...
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Security Architecture and Engineering Lead
3 araw ang nakalipas
East West Banking Corporation Philippines, Pilipinas Buong orasAbout The Job · Location: Makati City · Corporate Title: Manager to AVP · Work Arrangement: Hybrid · Our Information Security & Data Protection Office team is looking for experienced professionals to join us in Makati City with the role of Security Architecture and Engineering Le ...
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Senior Electrical Engineer
3 araw ang nakalipas
Fluor Corporation Philippines, Pilipinas Buong orasJob Description · The purpose of this position is to provide the essential administrative processes, technical knowledge, and direction as listed. This role has the responsibility to promote Fluor's competitiveness within the global marketplace by delivering quality services of u ...
Operations Director/ Program Manager - Philippines, Pilipinas - Straive
Paglalarawan
The Director/Program Manager serves as the focal point within the project delivery structure for client-specific issues, ensuring client satisfaction through the delivery of solutions based on contractual requirements. They are responsible for the overall project plan, budget, structure, schedule, and staffing requirements for the delivery organization. This role manages the efforts of internal and external resources to ensure that the integrated solution provided meets contractual needs. They provide overall leadership to the service delivery team, own cost management, and build client satisfaction through the formulation, development, implementation, and delivery of application, technical, and business solutions. Reporting to the Associate, this role focuses on mentoring, coaching, and developing people, while maintaining a high standard of performance. With a strong management operational framework experience, the Director/Program Manager anticipates problems, plans strategically, and executes effectively to achieve consistent best-in-class performance. This role should also demonstrate adaptability, the ability to address issues outside of instructions or their own expertise, and navigate VUCA (volatility, uncertainty, complexity, ambiguity) environments effectively.
Key Responsibilities:
Qualifications:
