- Greet clients professionally and listen actively
- Effectively probe, determine and resolve the client's requirements following the department guidelines through first contact resolution.
- Confirm the solution and provide any additional education required if needed. Effectively transfer to other departments or Tier 2 if deemed necessary.
- Update clients records and follow guidelines for maintaining follow up and next steps in collection process Assess Credit Risk based on criteria Matrix
- Maintain broad knowledge of products, pricing, process, procedures, and other important issues through management communications.
- Strong command of the English language;
- Superior customer service;
- Strong command and demonstration of Canadian language (accent, geographic-specific nuances and cultural differences);
- Basic knowledge of general Canadian current events for customer dialogue;
- TI Representatives are familiar with Canadian culture via updates from national and local Canadian news websites.
- Excellent communication and interaction skills (written and spoken), with the ability to adapt to varying styles based on the given situation and customer needs;
- Initiating and/or responding to queries, discussing trouble details and confirming resolutions directly with external/ internal customers.
- Open for Fresh Graduates - Finance Course
- Willing to work on a night shift schedule at TELUS Araneta Site
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Back Office - Quezon City - TELUS Digital Philippines
Paglalarawan
Position Overview:
Providing the following Services in the language indicated in support of account receivables operations:
What we are looking for:
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Back Office
Para lamang sa mga rehistradong miyembro Quezon City
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Back Office
Para lamang sa mga rehistradong miyembro Eastwood City
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Back Office Support
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
-
Back Office Support
Para lamang sa mga rehistradong miyembro Quezon City
-
Back Office Support
Para lamang sa mga rehistradong miyembro Quezon City
-
Back Office Support
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
-
Back Office
Para lamang sa mga rehistradong miyembro Eastwood, Metro Manila
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Back Office Representative
Para lamang sa mga rehistradong miyembro Quezon City, National Capital Region
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Supervisor - Back Office
Para lamang sa mga rehistradong miyembro Quezon, Metro Manila
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Back Office
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
-
Back Office Support
Para lamang sa mga rehistradong miyembro Quezon City
-
Back Office Representative
Para lamang sa mga rehistradong miyembro Cubao
-
Back Office Support
Para lamang sa mga rehistradong miyembro Eastwood City
-
Back Office Associate
Para lamang sa mga rehistradong miyembro Mandaluyong, National Capital Region
-
Back Office Support
Para lamang sa mga rehistradong miyembro Mandaluyong, Metro Manila
-
Back Office Support
Para lamang sa mga rehistradong miyembro Pasig, Metro Manila
-
Back-Office CSR
Para lamang sa mga rehistradong miyembro Mandaluyong, National Capital Region
-
Back-Office CSR
Para lamang sa mga rehistradong miyembro Mandaluyong
-
Back Office Associate
Para lamang sa mga rehistradong miyembro Mandaluyong
-
Back Office Associate
Para lamang sa mga rehistradong miyembro Mandaluyong