Reporting Specialist, Workforce Management - Philippines

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· About the Client · Our client is a pioneering health and wellness company leveraging cutting-edge science and natural ingredients to restore and optimize the body's foundational health barriers. Their physician-founded team utilizes advanced technology to preserve and deliver ...

Job Summary: · The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is respon ...

· #BeMore · Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. · Work with the world's most loved brands and connect with inspiring, diverse people. ...

pAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. · ...

At TDCX, we believe that every career move should propel you forward. · ...

Overview: · Role: ANALYST II, WORKFORCE MANAGEMENT · This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process improve ...

· Overview · Role: ANALYST II, WORKFORCE MANAGEMENT · This position is responsible for managing the site Workforce functions, which include management of workforce personnel, headcount, forecasting, reporting, capacity planning, and strategic planning for workforce process impro ...

· About the Role · We're looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — ...

A WFM professional provides Operational WFM analytical support and consultative guidance around established WFM processes and procedures. Enabling and educating the Operational Teams on the proper use of established WFM policies and procedures to assist in leading the Operational ...

+ This role involves monitoring and analyzing real-time performance metrics within a Management Information System (MIS) to ensure optimal operational efficiency and service delivery. · +Real-Time Monitoring: Continuously monitor key performance indicators (KPIs) within the MIS, ...

Description · Basic FunctionsMonitors the queue real-time and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. · Generates schedules accordingly to meet the business requirements enabling superior ...

You can expect to learn many aspects of Workforce Management that our clients engage in. · Create and manage dashboards and reports and publishes them within the prescribed frequency and timelines. · Maintain databases and understands data visualization. ...

Manage real-time queues in both contact center, back office, chat, or blended client areas. · Experience in scheduling is a must and at least 3 years experience required to collaborate with other departments to ensure accuracy of forecasts. · ...

Description · A specialized WFM team member that is responsible in accurately generating and uploading an employee's work hours to ensure proper and on-time payroll processing in compliance with the company and local labor laws. · Responsibilities · Data Analysis: Analyze WFM and ...

Responsible for intra-day management processes for operations located in Cebu/Iloilo, . · Efficiently manage intra-day staffing and service level thru effective planning and scheduling. · ...

We are looking for a Senior Executive-Workforce Management-WFM to join our team. · This role involves generating schedules accordingly to meet business requirements, adjusting schedules based on actual scenarios, monitoring queues in real-time, and reporting system issues. · The ...

Description · We are seeking a highly organized and detail-oriented WFM Analyst to join our team. The ideal candidate will play a crucial role in optimizing intra-day management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting. · R ...

Description · Essential FunctionsRegularly performs volume and performance analysis and proactively communicate possible impacts to business · Supports management with all necessary reports and planning models to facilitate the process of decision making · Monitors actual activit ...

We're offering a fantastic role for an experienced Contact Center Workforce Management Specialist to help optimize workforce performance and enhance customer experiences. · ...