- Implement Transaction monitoring process as per client requirements and COPC Standard
- Implement task monitoring as per the in-house process
- Create a sampling strategy
- Determine the frequency of monitoring and the sample size
- Monitoring plan and schedule for monitoring of Tasks
- Maintain 'program quality' related client interactions. Provide feedback to the floor
- Facilitate and manage quality related conference calls, calibration calls, etc.
- Review the effectiveness of MIP's and the feedbacks being given by the Quality Analyst. and Communication Trainers.
- Organize call calibration sensitization for TMs.
- Analyse end-user complaints and Client Complaints
- Implement MIP-T as per the guidelines
- Monitoring performance by gathering relevant data and producing statistical reports –
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• Review of historical data and share insights/trends. Share different analysis, control charts, graphs etc. to depict process performance - Develop and drive continuous improvement initiatives – Focus on bringing baseline performance to entitlement and then move towards a new benchmark
- Responsible for QMS and Compliance – Work on having quality check plan, documented procedures, processes, records as per QMS requirements. Ensuring compliance to the standard. Stringent review mechanism to ensure compliance and strong governance model
- Look at ways to reduce waste and increase efficiency – Use process mapping techniques, quality tools to increase utilization, performance. Eliminate NVA
- Team Player - Ensure employee satisfaction. Build a positive working atmosphere within the team; engage the team members with employee engagement models. Build competencies within the team so they can pick up additional responsibilities/move to the next level
- Review Program requirements and ensure they are met – Look at the program metrics , create and implement an action plan to meet and exceed customer requirements
- Work in a collaborative manner with stakeholders – Participate in calibrations and various touch points with stakeholders to discuss performance, partner with program to deliver excellent service to our customers.
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· Job title: Quality Assistant Manager-Insurance-EBU · Work location: Cebu · Work set up and schedule: Onsite and Shfiting · Salary: 40k-50k · Headcount: 1 · Qualifications: · Minimum of 2 years in a QA AM/TL role or currently in a Sr. TL level role · Knowledge of quality tools ...
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The Manager, Quality is responsible for managing Transaction Monitoring for clients with multiple programs or lines of businesses which can be across multiple sites/geos. This position supervises all Quality staff members who support their assigned portfolio. He/she is responsibl ...
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Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed ...
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Program Unit Description · Community Development Group (CDG) is the learning arm of Ramon Aboitiz Foundation Inc (RAFI) that provides excellent and relevant learning engagements to ensure that the community leaders and workers of RAFI are equipped and enabled to elevate and susta ...
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- Trabaho sa kumpanya
Sr. Manager, Training and Quality for Cebu
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Candidate Profile · Must have at least 1 year experience as a Sr. Manager, Training & Quality · Must be willing to work onsite in Cebu · Effective communication skills, both written and verbal · Proficient in Microsoft Office · Ability to multi-task and meet timelines on delivera ...
Cebu4 araw ang nakalipas
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Candidate Profile · Must have at least 1 year experience as a Sr. Manager, Training & Quality · Must be willing to work onsite in Cebu · Effective communication skills, both written and verbal · Proficient in Microsoft Office · Ability to multi-task and meet timelines on delivera ...
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Company Description · AllSet Digital · Role Description · This is a full-time Project Manager role based in Cebu with a hybrid work setup, allowing for some work-from-home flexibility. The Project Manager will oversee and coordinate various projects from inception to completion, ...
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Job description: · As a team lead, he/she would have experience in a supervisory/manager role in a call center. The incumbent would be the primary point of contact with client and would be responsible for all day-to-day activities. Key responsibilities would include: · End-to-end ...
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Job Summary · The Hospital Administrator is a professional executive responsible for the overall management, operations, and strategic direction of the facility. This role ensures the efficient delivery of high-quality, compliant patient services through effective resource manage ...
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About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...
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We are seeking an SAP ABAP Developer to design, develop and configure software systems to meet market and/or client requirements. The ideal candidate will have at least 2 years of SAP ABAP experience. · Follow security coding practices to ensure the application is free of common ...
Cebu ₱900,000 - ₱1,700,000 (PHP) bawat taon1 linggo ang nakalipas
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About The Role · With Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail-o ...
Cebu ₱35,000 - ₱40,000 (PHP)2 araw ang nakalipas
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Company Description · SpeedTech Corp., founded in 1990, is a leading manufacturer specializing in innovative design, research, and development of electronic connectors. The company primarily serves the communications, computer, automotive, and consumer electronics industries, off ...
Cebu ₱600,000 - ₱1,400,000 (PHP) bawat taon4 araw ang nakalipas
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Principal Software Engineer: Java Full Stack
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As a Principal Software Engineer, you will be responsible for leading and implementing technical decisions and efforts of a software engineering team, overseeing and performing the development of high-quality software products, and enhancing our existing software platforms alone ...
Cebu21 oras ang nakalipas
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Job Description · PRIMARY RESPONSIBILITIES: · Prepares and ensures a consistently excellent quality and standard of food. Tests cooked food and checks on its original appearance and freshness. · Makes sure that the produce a restaurant or commercial kitchen is using is of top qua ...
Cebu ₱240,000 - ₱420,000 (PHP) bawat taon1 linggo ang nakalipas
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To take responsibility and accountability for delivering all elements of a series of projects to the required timescale, quality and budget. Responsible for successfully implementing new services to GDO country operations. · Achievement of the above by working closely with the bi ...
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We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring evaluating and improving employee performance. · Evaluate calls emails and chats to ensure strict compliance with company standards and client policies. · Provide detailed constructive feedback a ...
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The Settlement Officer is a key operational leader responsible for overseeing the entire loan settlement lifecycle within a digitally integrated environment. This role involves managing end-to-end digital settlement processes, ensuring robust compliance (including anti-fraud meas ...
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Cebu ₱600,000 - ₱1,400,000 (PHP) bawat taon5 araw ang nakalipas
Senior Quality Manager - Cebu - Foundever
Paglalarawan
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Description:
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Quality Assistance Manager
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Quality Manager for Cebu
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Senior Quality Manager
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Sr. Manager, Training and Quality for Cebu
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Sr. Manager, Training and Quality for Cebu
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Sales Team Lead
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QA Team Leader for Private Markets
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Italian Bilingual
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