Italian Speaker - Quezon City - HGS

Paglalarawan

Italian Speaker | Customer Service (Open to PH residents)

Company offers:

• Competitive Salary Package

• Language Premium

• Medical and Life Insurance

• HMO on Day 1 + 1 Free Dependent upon Regularization

Minimum Qualifications:

• Must completed at least 2 years of college education.

• Either Native or Filipino: Italian Speaker(s) and must have above average communication skills of the language

• Ability to work in a non-scripted environment

• Proficient in MS Office and Internet browsing

• Amenable to work in shifting schedule, weekends and holidays

• Willing to work in Bridgetowne, Quezon City site

Position Summary:

• Responsible for delivering outstanding customer service

• Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

• Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities:

• Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

• Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

• Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service

• Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

• Manipulate systems and escalate issues to the appropriate personnel for final resolution

• Adheres to HGS' policies and procedures and maintain a positive attitude in support of HGS' Commitment to Excellence.

• Performs other duties as assigned.