Trabaho
>
Makati City

    FCFP Global Quality Management Quality Specialist - Makati, Pilipinas - ING

    ING
    ING Makati, Pilipinas

    1 linggo ang nakalipas

    ING background
    Buong oras
    Paglalarawan

    We are looking for specialists to support quality activities for FCFP Global Quality Management.

    The mission of Quality Management in the 1st Line of Defense is to ensure sustainable quality of TM, CDD and Screening process, as well as its consistency and efficiency. This is achieved by the performance of objective assessment to determine how accurately the investigation/review fulfils the relevant requirements and addresses potential FEC/CDD related risks across global operations that is intended to prevent financial-economic crime from entering the financial system and thereby damaging the integrity of and confidence in the financial system.

    The Quality Review (QR) department has a number of main tasks, including:

  • Determining and performing first-line quality checks, which consists of random sampling and thematic reviews.
  • Performing First Line Monitoring. This consists of checking the quality of the processed files of the various departments and locations, and reporting on them;
  • The analysis of common problems or shortcomings;
  • Devising, expanding and/or implementing initiatives to improve quality (continuous improvement);Your role

    As a Quality Review specialist, you carry out the first-line quality checks, which consists of random sampling and thematic reviews.

    First-line quality checks means that you periodically check against the work instructions whether the work processes in the various departments within the Global FCFP Centers are carried out correctly. You link the findings back to the analysts, QC and leads with the aim to improve and safeguard the quality of the various Circles. In addition, quality improvement sessions are organized for this purpose.

    In addition, you prepare the necessary management information/periodic reports and give input for improvements in processes, work instructions and data quality. Of course you are also involved in the (continuous) improvement of our own work.

    We are looking for you if you:

  • Have minimum 3 years' experience in AML/ CDD/ KYC in roles like CDD/KYC/TM Analyst, Quality Control, Quality Assurance, and/or Subject Matter Expert.
  • have at least 6 months experience conducting Quality Reviews is preferred (but not required),
  • Understanding of key regulations (FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC and/or expert skills in conducting effective TM investigations, including in data and transaction analysis, research and documentation,
  • Have expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts,
  • Academic level and preferably a certification in FEC, FATCA, CRS, ESR or AML expertise areas or willingness to achieve those certifications. (existing certifications are a plus)
  • Have developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance,
  • Complete tasks and achieves results in an efficient, timely and high-quality manner, with a focus on execution and delivery of targets and KPIs,
  • Show openness to change and altering behaviors in order to work effectively when faced with new information, a changing situation and/or environment,
  • Strong organizational and cultural sensitivity. Ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc.
  • Have an ability to identify problems, analyzing key information and making connections, in order to find appropriate solutions,
  • u are fluent in English, reading and writing.

    Your responsibilities:

  • Performing Quality Review across TM and CDD functions,
  • explorative review: aimed at discovery of potential quality deficiencies in a population,
  • targeted review: to look for specific gaps,
  • analyzing feedback on quality coming from Quality Assurance, Compliance and other sources,
  • Determining focus areas for Quality Review and TM/CDD process opportunities,
  • Performing root cause analysis for the quality gaps, common errors identified and proposing potential improvements, preventive and mitigating measures,
  • Maintaining regular working relations with Processing Unit contacts e.g. Leads, SMEs, etc. to perform in-depth root cause analysis,
  • Preparing reports on the outcome of analysis and ensuring feedback loop with the specific Processing Unit to agree on the outcomes,
  • organizing lessons learnt and facilitating knowledge sharing sessions with Processing Units or the SME Community,
  • Supporting with project management activities related to quality, reporting, maintaining the team SharePoint, forms and trackers,
  • Creating and updating reporting for various Governance forums, updating of Quality Review workplace instructions whenever needed,
  • Giving and asking for constructive feedback,
  • Partnering with local organizations and Global teams to understand relevant regulatory requirements, quality opportunities, challenges, needs, gaps.

  • CPI Outsourcing

    Quality Specialist

    6 araw ang nakalipas

    CPI Outsourcing Pasig City, Pilipinas Buong oras

    Responsible for the final verification of processed data and/or reports of the Client Service Specialists.SPECIFICATIONS:Graduate of any business-related or IT-related courseMust have basic to advance knowledge in MS ExcelMust have basic to advance knowledge in SQLKnowledge in pa ...

  • CPI Outsourcing

    Quality Specialist

    1 araw ang nakalipas

    CPI Outsourcing Pasig, Pilipinas Buong oras

    Responsible for the final verification of processed data and/or reports of the Client Service Specialists. · SPECIFICATIONS: · Graduate of any business-related or IT-related course · Must have basic to advance knowledge in MS Excel · Must have basic to advance knowledge in SQL · ...

  • VCC Link, Inc.

    Quality Specialist

    1 linggo ang nakalipas

    VCC Link, Inc. Taguig, Pilipinas Buong oras

    Minimum 1-2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor. Willingness to work in rotational shifts. Exposure in Microsoft 365 products is a must.Language RequirementFluent in spoken and written English. Abl ...

  • SOSA JB Property Management Corp.

    Quality System Specialist

    1 araw ang nakalipas

    SOSA JB Property Management Corp. Makati, Pilipinas

    SosaJB Property Management Corp has an immediate opening for a Quality Systems Specialist to work in the Quality Department. The position reports to the Quality System Management Team Leader. This is a high visibility role with a significant direct impact in the Quality Managemen ...

  • TASQ Staffing Solutions

    Quality Specialist

    1 araw ang nakalipas

    TASQ Staffing Solutions Taguig, Pilipinas

    Qualifications: · - Minimum 1-2 years of relevant experience (i.e. L1 helpdesk/tech support process) including at least one year as a quality auditor. · - Exposure to Microsoft 365 products is a must. · - Fluent in spoken and written English. Able to converse and provide technica ...

  • TASQ Staffing Solutions

    Quality Specialist

    1 linggo ang nakalipas

    TASQ Staffing Solutions Taguig City, Pilipinas

    · Minimum 1-2 years of relevant experience (i.e L1 helpdesk / tech support process) including at least one year as a quality auditor. · Willingness to work in rotational shifts. · Exposure in Microsoft 365 products is a must. · Language Requirement · Fluent in spoken and written ...

  • Movate

    Quality Specialist

    2 linggo ang nakalipas

    Movate Taguig, Pilipinas

    Functional roles and responsibilities · • Complete quality certification prescribed by Quality Team · • Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool · • Provide aid in facilitating or co-facilitating coaching and feedback session with ag ...

  • iRhythm Technologies, Inc.

    Quality Specialist

    2 linggo ang nakalipas

    iRhythm Technologies, Inc. Manila, Pilipinas

    Boldly innovating to create trusted solutions that detect, predict, and prevent disease. · Discover your power to innovate while making a difference in patients' lives. iRhythm is advancing cardiac care...Join Us Now · At iRhythm, we are dedicated, self-motivated, and driven to d ...

  • ING Business Shared Services B.V.

    Data Quality Specialist

    1 linggo ang nakalipas

    ING Business Shared Services B.V. Taguig, Philippines, Pilipinas Buong oras

    Your work environment · The Data Quality Circle under Data and Analytics within ING Hubs Philippines is responsible for activities that support effective data quality monitoring and remediation. It has a key role in supporting ING's global data management strategy and is focused ...

  • Risewave Consulting, Inc.

    Quality and Operations Specialist

    1 linggo ang nakalipas

    Risewave Consulting, Inc. Taguig, Philippines, Pilipinas Buong oras

    The Quality and Operations Specialist will be the Strategist who continuously looks for ways to optimize processes and workflows, supply improvement initiatives, support departments and directors and identify gaps between polices and actual implementation of activities. · Job Res ...

  • Tenet Healthcare

    Inpatient Quality Specialist

    1 linggo ang nakalipas

    Tenet Healthcare Taguig, Philippines, Pilipinas Buong oras

    Benefits: · HMO with FREE 3 dependents · Group life insurance · 10% Annual Performance Incentive · Annual Appraisal · 20 Paid Time Off (PTO) per year · Relocation package available · Work Arrangement · Permanent work from home setup · Qualifications: · At least 4-5 years of exper ...

  • iOPEX Technologies Philippines Inc.

    Quality Assurance Specialist

    2 linggo ang nakalipas

    iOPEX Technologies Philippines Inc. Taguig, Pilipinas

    Learn and Inspire with iOPEX Technologies. Join us now · We are hiring for passionate and talented QA Specialist for our awesome #iOPEXhappyatwork Team · The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company ...

  • ING

    Data Quality Specialist

    3 araw ang nakalipas

    ING Taguig, Pilipinas Buong oras

    ING is looking for: · An enthusiastic, analytical person who has an interest in data quality management, with a background in Data Quality or Data Management and preferably with banking experience, to work in Data Quality Non-Financial Risk within the dynamic and complex environm ...

  • Risewave Consulting, Inc.

    Quality and Operations Specialist

    1 linggo ang nakalipas

    Risewave Consulting, Inc. Taguig, Philippines, Pilipinas Buong oras

    Job Responsibilities · Closed-loop operation support from strategy to execution: manage regular meetings of ICT departments and programs (quarterly/monthly/biweekly/weekly), and support meeting organization (office, documentation and affairs). · Be responsible for the document ma ...

  • MFT Group of Companies

    Quality Control Specialist

    1 linggo ang nakalipas

    MFT Group of Companies Taguig, Pilipinas Buong oras

    He/She is responsible for monitoring, inspecting and proposing measures to correct or improve an organization's final products in order to meet established quality standards. He/ She is in charge of inspecting products at different phases in their development to ensure they meet ...

  • RSD Human Resources Management Consultancy

    Quality Assurance Specialist

    1 linggo ang nakalipas

    RSD Human Resources Management Consultancy Taguig, Pilipinas Buong oras

    license; -PRNCertificate/Credentials-"With CCS/CIC/CPC/ED/Home Health/SDS/Profee Coding Certification(IP/SDS/HH/ED/Profee)"Yrs of experience-At least 6 months to 2 years of QA/Coding experience or relevant expertisePhp 45K-60K monthly package SIGNING BONUS: IP/SDS/OBS - 100,000 ...

  • Gratitude Philippines

    Quality Assurance Specialist

    1 linggo ang nakalipas

    Gratitude Philippines Taguig, Pilipinas Buong oras

    Responsibilities:Carry out quality assurance oversight activities defined in the Client Managed Care National Best Practices and Quality Assurance StandardsConduct regular and systematic review of Managed Care internal and external claim files with focus towards validation of con ...

  • RSD Human Resources Management Consultancy

    Quality Assurance Specialist

    3 araw ang nakalipas

    RSD Human Resources Management Consultancy Taguig, Pilipinas Buong oras

    LicenseCertificate/Credentials- PRNCertificate/Credentials - "With CCS/CIC/CPC/ED/Home Health/SDS/Profee Coding Certification (IP/SDS/HH/ED/Profee)"Skillset- "Blended (Voice and Non-Voice)"Yrs of experience- At least 6 months to 2 years of QA/Coding experience or relevant experti ...

  • Risewave Consulting Inc.

    Quality and Operations Specialist

    1 linggo ang nakalipas

    Risewave Consulting Inc. Taguig, Pilipinas Contract

    Job Responsibilities: · • Closed-loop operation support from strategy to execution: manage regular meetings of ICT departments and programs (quarterly/monthly/biweekly/weekly), and support meeting organization (office, documentation and affairs). · • Be responsible for the docume ...

  • RSD Human Resources Management Consultancy

    Quality Assurance Specialist

    1 araw ang nakalipas

    RSD Human Resources Management Consultancy Taguig City, Pilipinas Buong oras

    License Certificate/Credentials- PRN · Certificate/Credentials - "With CCS/CIC/CPC/ED/Home Health/SDS/Profee Coding Certification · (IP/SDS/HH/ED/Profee)" · Skillset- "Blended (Voice and Non-Voice)" · Yrs of experience- At least 6 months to 2 years of QA/Coding experience or rele ...