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    IT User Account Coordinator - Quezon City, Pilipinas - Systemantech Inc.

    Systemantech Inc.
    Default job background
    Buong oras
    Paglalarawan
    User Account Coortdinator Duties and Responsibilities.
    • Address & properly respond to user inquiries / requests via the different channel available
    • Perform first contact resolution for specific request or incident if applicable
    • Log & monitor status of IT Infrastructure related Requests and Incident in the ticket system via Ticketing System
    • Initial assessment of service requests and incidents including update of details of the requests in the ticket system
    - Ensure completeness of information (i.e. description of issues, screenshots, etc) when issues are logged in order to facilitate investigation and resolution of concerns.
    • Prepare accurate and timely report (scheduled and ad hoc requests)
    • Wide Understanding/knowledge to the organization to provide assistance to the end users.

    Qualifications:

    • A graduate of IT or any related field
    • At least 6 months experience as an IT Servicedesk or Technical Support Representative is required
    • Good in verbal and written communication skills
    • Experience in ticketing system/s (i.e SNOW, SDP)
    • Knowledge of popular operating systems, software applications, and remote connection systems.
    • Knowledge and experience in report creation
    • Average skills in MS Excel
    • Keen knowledge of details
    • Able to render OT if needed
    • Positive working attitude
    • Customer service skills

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