Sr Quality Evaluator - Cebu, Central Visayas
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
Primarily responsible for monitoring call, email, and social media interactions made by Customer Service Officers and performs the role of key implementers of all quality initiatives of the Customer Contact Center. · Complete the required number of quality evaluations on a daily ...
1 buwan ang nakalipas
Evaluate document and report the quality of agent customer interactions through standardized call and transaction monitoring. · ...
2 linggo ang nakalipas
Conducts bottle quality characteristics evaluation analysis and provides immediate feedback. · Encodes evaluation data Generates reports Prepares reports on ranking defects heldwares Prepares daily stone monitoring report ware flow ensures timely SAP encoding closing every end of ...
1 buwan ang nakalipas
Sr. Training and Quality Manager is responsible for monitoring and evaluating contact quality. · ...
1 buwan ang nakalipas
We are seeking a seasoned Quality Assurance Analyst to ensure service excellence by monitoring evaluating and improving employee performance. · You will be responsible for assessing customer interactions identifying trends and providing actionable feedback to maintain high-qualit ...
2 linggo ang nakalipas
The Quality Coach is responsible for monitoring and improving the quality of customer interactions and operational performance. · ...
4 araw ang nakalipas
The role of Quality Analyst involves monitoring and evaluating customer interactions to assess agent performance. · Monitoring live calls to evaluate demeanor, technical accuracy, customer service skills. · ...
6 araw ang nakalipas
This is a Quality Analyst position in the retail sector with onsite work arrangement in Cebu. The role involves monitoring and evaluating customer interactions, data analysis and reporting, coaching and feedback, and quality improvement initiatives. · ...
1 linggo ang nakalipas
Nature of the account travel sales start date ASAP type of support voice work arrangement onsite Cebu shift schedule rest days night shift educational requirement at least second year completed experience years overall in call centre sales domain responsibilities monitoring evalu ...
1 linggo ang nakalipas
The job involves day-to-day calls/transaction monitoring of complaints processed by Complaint Evaluators / Investigators and conducts knowledge calibration sessions for Complaint Evaluators / Investigators who fail to meet metrics. · ...
1 linggo ang nakalipas
Quality Assurance Specialist for Travel Sales
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· About the job: Quality Analyst - Travel Sales (Cebu) | Onsite · Nature Of the Account: Travel Sales · Start Date: ASAP · Type of Support: Voice · Work Arrangement: 100% Onsite (Cebu) · Shift Schedule | Rest Days Night Shift · Educational Requirement: At least 2nd year complete ...
2 araw ang nakalipas
The QA/L&D Officer plays a dual role in ensuring service excellence and employee enablement. · This position supports Operations by driving both quality assurance and training initiatives—auditing transactions and processes for compliance, · while also developing and delivering l ...
1 buwan ang nakalipas
The QA Supervisor is responsible for ensuring that the quality tasks, policies, procedures and systems are implemented and adhered to by the plant. · Team Management: Supervise and lead a QA team. · Process Development: Develop implement and maintain QA processes. · ...
1 buwan ang nakalipas
The Sr. Quality Manager will lead and manage quality assurance teams to ensure the highest standards of service delivery. · ...
1 linggo ang nakalipas
The Call Center Quality Assurance Manager is responsible for leading the quality assurance function to ensure consistent service excellence, · compliance and customer satisfaction across call center operations. · Develop and implement quality assurance frameworks aligned with cli ...
1 buwan ang nakalipas
We are looking for a Procurement Specialist to join our team in Cebu City. · ...
1 linggo ang nakalipas
The Quality Assurance Manager is responsible for leading quality assurance and food safety operations. The role supports organizational objectives through quality systems across operations. · Bachelor's degree in Chemistry, Microbiology, Chemical Engineering. · At least five (5) ...
1 buwan ang nakalipas
The Quality Assurance Manager is responsible for leading and overseeing quality assurance operations to ensure products meet established standards. · ...
1 buwan ang nakalipas
Monitor agents performance ensure adherence established processes policies guidelines collaborate Supervisors Team Coaches provide constructive feedback personalized coaching agents based thorough evaluation results analyze qualitative quantitative data formulate insightful recom ...
2 linggo ang nakalipas
Job summaryBPO Quality Analyst. · At least 2nd year completed · ...
1 linggo ang nakalipas