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    Operations Supervisor - Philippines, Central Luzon, Pilipinas - SuperStaff

    SuperStaff
    SuperStaff Philippines, Central Luzon, Pilipinas

    5 araw ang nakalipas

    SuperStaff background
    Buong oras
    Paglalarawan
    We are seeking a dynamic and experienced Operations Supervisor to join our team. The ideal candidate will have a strong background in BPO operations, excellent leadership skills, and a proven track record of driving performance and efficiency. The Operations Supervisor will play a crucial role in overseeing daily operations, managing a team, and ensuring the delivery of outstanding services to our clients.
    • Lead, motivate, and manage a team of BPO professionals to achieve performance targets and deliver exceptional service
    • Conduct regular team meetings, and performance reviews, and provide constructive feedback to enhance individual and team performance
    • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance overall operational efficiency
    • Collaborate with other departments to streamline processes and ensure seamless service delivery
    • Build and maintain strong relationships with clients, understanding their business needs and ensuring our services exceed expectations
    • Address client concerns, and escalations, and collaborate on continuous improvement initiatives
    • Develop and implement training programs to enhance the skills and knowledge of the operations team
    • Provide ongoing coaching and support to team members to promote professional growth and development
    • Implement and oversee quality assurance programs to ensure adherence to company standards and client requirements
    • Conduct regular audits and assessments to maintain high-quality service delivery

    Requirements

    • Bachelor's degree in Business Administration, Management, or a related field
    • Proven experience (5 years) in a Leadership role and BPO environment with a focus on operations management
    • Strong leadership skills with the ability to inspire and motivate teams
    • Excellent communication and interpersonal skills
    • Analytical mindset with the ability to make data-driven decisions
    • Knowledge of industry best practices and emerging trends in BPO operations
    • Open to working during varying schedules, including shifts and weekends
    • Experience working or handling logistics accounts is a plus
    • Having prior experience in managing logistics and healthcare accounts is an advantage

    Benefits

    • HMO with 1 free dependent upon hire
    • Life Insurance
    • 20 PTO credits annually
    • VL and SL cash conversion
    • Annual Performance-Based Merit Increases and Employee Recognition
    • Great Company Culture
    • Career Growth and Learning
    • A laptop will be provided by the company
    • 50, ,000 Monthly Salary
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