- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
- To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Develop a comprehensive understanding and mastery of all tools.
- Remain updated on products, policy, procedure and other important operational issues.
- Maintain quality standards in accordance with agreed metrics.
- Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
- To submit necessary service delivery reports.
- Ensure feedback is given to staff manager if process improvement measures can be implemented.
- Other ad hoc assignments
- Proficient in written and verbal communication in the English language and at least one of the below mentioned languages.
- Keen attention to detail.
- Proficient computer and technical skills.
- Solid analytical and problem-solving skills.
- Good process mapping ability.
- Used to working in high pace environments.
- Proactive, service minded and able to multi-task.
- Good communication skills
- Background in IT or Finance or HR is a plus.
- Fluent in English and at least one of the following languages: Norwegian.
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· Qualifications: · Bachelor's degree in Business, Marketing, or related field. · 0-2 years of experience in sales, business development, or lead generation. · Good communication and people skills. Preferably outgoing and extroverted. · Motivated, proactive, and eager to learn. ...
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REAL ESTATE ACCOUNTANT – SOFRA (Philippines) · SOFRA is a family office present in the fields of real estate, hospitality, as well as culture and tourism. · Its real estate branch is made up of small and medium-sized premises, totaling more than 32,000 m² of rental area, dealt to ...
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The Creador Internship Programme provides a meaningful opportunity to experience what a career in private equity holds and provides insight into your next career move. · We welcome applications from students in their penultimate year of undergraduate or postgraduate degree progra ...
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· We're Hiring: ASA Philippines · We are looking for an experienced and dedicated ASA (Administrative Services Assistant) to join our team in Manila, Philippines. The ideal candidate will possess a wealth of knowledge in administrative functions, project management, and team co ...
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The Creador Internship Programme provides an opportunity to experience what a career in private equity holds. · ...
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· Position Overview · We are seeking an experienced Controller to lead and manage the financial operations of a growing food manufacturing business. This role is critical to ensuring accurate financial reporting, strong internal controls, and clear financial visibility across mu ...
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Engage Financial Solutions · Why Join Us? · If you're passionate about making a real impact and want a career that blends strategy, tech, and people · , this is your chance. · As a · Paraplanner · , you'll be the brains behind the advice that helps Australians achieve their finan ...
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Engage Financial Solutions · Why Join Us? · If you're passionate about making a real impact and want a career that blends strategy, tech, and people, this is your chance. · As a Paraplanner, you'll be the brains behind the advice that helps Australians achieve their financial dr ...
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· Rhombus Power delivers AI-powered predictive intelligence in real time for defense and national security organizations worldwide. Our mission-built products— Ambient AI and Guardian— are transforming strategic, operational, and tactical decision-making. By empowering the shift ...
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Sales Manager · Company Introduction · Established in 2012, SolaX Power is dedicated to helping our customers transform their homes and businesses into clean energy ecosystems, reducing reliance on fossil fuels. · SolaX Power is a global leader in solar inverters and battery ener ...
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We're further expanding our team as we endeavour to progress with the development of our automated trading complex. · Managing a team in the Philippines trading hub · Taking ownership of business unit performance · ...
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· About Nothing · Nothing exists to make tech feel exciting again. · We're building a different kind of technology company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look and feel to how we communicate and sho ...
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Neusoft Medical – Global Leading Medical Device Company · We are now looking for a professional Clinical Specialist to be responsible for the Philippines market, supporting our sales and service team to drive product promotion, clinical training, and customer success. · Key Respo ...
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Sales Representative – Philippines · Program: Brilliant Global Competitions (BGC) · Location: Manila, Philippines · Position Overview · RVP Consultants, headquartered in the Washington, DC area and founded in 2011, has been serving clients across North America, Africa, the Middle ...
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Multilingual Service Desk Analyst to CGI in the Philippines - Manila - MultiMind Bemanning AB
2 araw ang nakalipas
Paglalarawan
Are you ready to embark on an exciting journey and take your career to new heights? If so, we have an exciting opportunity waiting for you in the heart of Manila. Now you have the chance to become a part of our client CGI´s success story—where your ideas and actions make a difference. This is a recruitment for a full-time permanent position, starting as soon as possible. Don´t hesitate, apply today
Main location (Onsite): Philippines, Metropolitan Manila, Taguig
Employment Type: Permanent Full Time
Position Description:
Multilingual Service Desk Analyst
Want to expand your experience in one of the world´s largest IT and business consulting services firms?
What you can expect from CGI:
While technology is at the heart of our client´s digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world´s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
About the role:
As a Multilingual Service Desk Analyst, your primary role involves resolving customer issues with a strong focus on exceptional customer service, problem-solving, technical reasoning, and independent judgment to ensure customer satisfaction. You will handle user inquiries and requests through telephone, email, and case tracking systems with professionalism, speed, and precision. Collaboration with local management, colleagues, and clients of all levels is crucial to ensure prompt resolution of customer requests.
Required qualifications to be successful in this role:
Language skills:
Future opportunities may include other languages as well, so we´re happy to welcome applicants with different language backgrounds.
Sounds interesting?
Looking forward to your application We process applications continuously, and the position may be filled before the final application deadline.
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