Management Information Systems Manager - Philippines - Innodata Inc.

Paglalarawan

The Management Information Systems (MIS) Manager is responsible for overseeing the planning, implementation, and management of information systems that support business operations and decision-making within an organization. This role ensures that the organization's information systems are aligned with strategic objectives and meet the needs of all stakeholders, including executives, department heads, and end-users. The MIS Manager plays a vital role in enhancing operational efficiency, ensuring data integrity, improving reporting capabilities, and supporting business intelligence initiatives.

Key Responsibilities:

1. Systems Management and Oversight

• Manage the development, implementation, and maintenance of MIS solutions across the organization.
• Ensure proper integration between various business applications and systems (ERP, CRM, HRIS, Finance, etc.).
• Monitor system performance and ensure reliable access to MIS platforms.
• Conduct system audits to ensure data accuracy, security, and compliance with industry standards.

2. Strategic Planning

• Align MIS projects with organizational goals and strategies.
• Collaborate with senior leadership to define system requirements and prioritize technology initiatives.
• Participate in the budgeting and planning process for IT and MIS investments.
• Recommend technological upgrades and improvements based on trends and emerging tools.

3. Team Leadership and Supervision

• Lead, mentor, and manage a team of IT professionals, analysts, and system administrators.
• Assign responsibilities and oversee project execution and deliverables.
• Provide training and support to staff on system use, best practices, and troubleshooting.

4. Data Management and Reporting

• Oversee data collection, storage, and management practices to ensure high levels of accuracy and accessibility.
• Ensure data security, user access control, and data governance compliance.
• Develop and implement reporting tools and dashboards to facilitate decision-making.
• Provide end-users with accurate, timely, and relevant data reports.

5. Project Management

• Plan and manage MIS projects from inception to completion.
• Ensure timely delivery of projects within scope and budget.
• Communicate project status, changes, risks, compliance, and issues to stakeholders.
• Apply project management methodologies to ensure efficiency and quality.

6. Vendor and Stakeholder Management

• Manage relationships with software vendors, consultants, and service providers.
• Evaluate vendor proposals, manage contracts, and ensure service level agreements (SLAs) are met.
• Collaborate with internal departments to gather system requirements and provide technical solutions.

7. Security and Compliance

• Implement and maintain security protocols to protect systems and data.
• Ensure compliance with legal, regulatory, and organizational standards (e.g., GDPR, HIPAA, SOX).
• Conduct risk assessments and disaster recovery planning.

8. Continuous Improvement

• Conduct regular evaluations of MIS performance and recommend enhancements.
• Stay updated on technological advancements, industry trends, and best practices.
• Drive innovation by identifying opportunities for automation, digital transformation, and improved workflows.
• Lead successful implementation of process and project improvement deployment from technology perspectives.

Required Qualifications:

Education:

• Bachelor's degree in Management Information Systems, Computer Science, Computer Engineering, Information Technology, Business Administration, or a related field.
• A Master's degree (e.g., MBA with IT focus) is highly preferred.

Experience:

• Minimum of 5–8 years of relevant experience in MIS, IT management, or information systems analysis.
• At least 3 years in a managerial role.
• Proven experience with enterprise software platforms (e.g., Oracle, SAP, Microsoft Dynamics).
• Experience implementing business intelligence (BI) tools and data reporting systems.

Technical Skills:

• Strong knowledge of databases (e.g., SQL Server, MySQL), data warehousing, and reporting tools (e.g., Power BI, Tableau).
• Familiarity with ERP, CRM, and cloud-based systems.
• Understanding of cybersecurity principles and data privacy regulations.
• Proficiency in project management tools and methodologies (Agile, Scrum, or PMP certification is a plus).

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Effective leadership and team management capabilities.
• High level of organization, attention to detail, and time management.
• Strategic thinking with a focus on outcomes and business value.

Key Performance Indicators (KPIs):

• System uptime and availability.
• Data accuracy and integrity levels.
• Timeliness and effectiveness of reporting.
• User satisfaction ratings.
• Project delivery metrics (on-time, within budget).
• Compliance audit results.
• Staff performance and retention within MIS team.

Working Conditions:

• May require extended hours during system upgrades or major project implementations.
• Regular interaction with executives, department heads, and third-party vendors.