Reporting Analyst WFM - Metro Manila
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
The Workforce Management Analyst is responsible for managing capacity planning and forecasting for assigned clients. They will analyze contact volumes, AHT, impact events, occupancy, and contact center staffing activities to provide management information and make recommendations ...
1 linggo ang nakalipas
+ Job summary: WFM Analyst develops and improves e-learning content, training programs and learning paths for WFM courses. · + Responsibilities:Develops and improves e-learning content, training programs, and learning paths for WFM courses. · Lead the creation and implementation ...
3 linggo ang nakalipas
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, · Inc. · ...
1 buwan ang nakalipas
While the role offers a hybrid setup, all onsite requirements are dependent on business needs and company directives. We do not offer a permanent WFH setup. · Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team ...
1 linggo ang nakalipas
Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. · ...
1 buwan ang nakalipas
Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. · ...
1 buwan ang nakalipas
Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. · ...
1 buwan ang nakalipas
Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. · ...
1 buwan ang nakalipas
JOIN OUR GROWING TEAM · JOB SUMMARY · Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. Key responsibilities includes to prepare and monitor attendance and scheduling functions, tracking Adherence and rep ...
1 linggo ang nakalipas
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. · ...
1 buwan ang nakalipas
The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines. · Ability to work on several projects simultaneously. · Six Sigma certification preferred. · Demonstrated ability to co ...
1 buwan ang nakalipas
We are seeking a WFM Analyst I to join our growing team at Teleperformance Rockwell. · Analyze call volume trends, staffing levels, and key performance metrics to develop workforce plans that optimize efficiency and customer service · ...
1 buwan ang nakalipas
The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring, queue management, tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. · Position Responsibilities: · Mo ...
1 linggo ang nakalipas
Analyze client's workforce data to develop strategic plans that ensure the amount of staffing is in place to meet contractual business objectives. · Maintain accurate forecasts, capacity plans, and schedule plans · Ensure that forecasts, capacity plans, and schedules are generat ...
1 buwan ang nakalipas
The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to ...
1 linggo ang nakalipas
We are seeking a WFM Analyst I to join our growing team at Teleperformance Fairview. · Analyze call volume trends · Manage the scheduling of call center agents · ...
1 buwan ang nakalipas
· While the role offers a hybrid setup, all onsite requirements are dependent on business needs and company directives. We do not offer a permanent WFH setup. · Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global t ...
3 araw ang nakalipas
The Workforce Planning Analyst is responsible for capacity planning. The role involves analyzing client's workforce data to develop strategic plans that ensure the amount of staffing is in place to meet contractual business objectives. · This includes collecting and analyzing var ...
3 linggo ang nakalipas
While the role offers a hybrid setup, all onsite requirements are dependent on business needs and company directives. We do not offer a permanent WFH setup. · Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team ...
1 linggo ang nakalipas
While the role offers a hybrid setup, all onsite requirements are dependent on business needs and company directives. We do not offer a permanent WFH setup. · Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team ...
1 linggo ang nakalipas