- Working knowledge and technical understanding of Workforce Management principles and calculations (COPC).
- 3 year call center experience working as a Workforce Analyst or its equivalent.
- Interface effectively and professionally with all levels of management both internally and externally
- Excellent Oral and Written communication skills and must demonstrate professionalism and integrity at all times.
- Must be able to adapt drastically to schedule changes to meet operational demands.
- Must be willing to work independently with minimal supervision and be assigned in Alabang full onsite.
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wfm/rta/mis
6 araw ang nakalipas
VCC Link, Inc. Taguig, Pilipinas Buong orasAvailable locations: Clark/BGC/AlabangWorkforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity planning and other workforce reports requested. Provides analytics on scheduling, forecasting, trends, and capacity planning opportunities with operation ...
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wfm - mis
2 araw ang nakalipas
Datamatics Careers- Philippines Pasig, PilipinasThe MIS (Management Information System) is responsible for managing the workforce management processes including data collection used for decision making and for the coordination, control, analysis, and visualization of information in the organization. In addition, this position ...
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Workforce Services Specialist
2 araw ang nakalipas
RecruiterPH Muntinlupa, Pilipinas Buong orasJOB DESCRIPTIONResponsibilities:Responsible for coordinating and guiding Intraday Teams to ensure focus on Profitability, Resource Planning, day-to-day schedule adjustments, real-time service issues, RTA activity, adherence and schedule compliance, and provide key reporting detai ...
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Workforce Services Associate Manager
1 linggo ang nakalipas
Neksjob Philippines Mandaluyong, Pilipinas Buong orasWorkforce Services Associate ManagerManila | Mandaluyong | Taguig | Quezon City JOB DESCRIPTIONResponsibilities:The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interactio ...
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Workforce Services Associate Manager
1 araw ang nakalipas
RecruiterPH Mandaluyong, Pilipinas Buong orasJOB DESCRIPTIONResponsibilities: · • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and ...
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Workforce Services Associate Manager
8 oras ang nakalipas
Recruiter PH Mandaluyong, Pilipinas Buong orasJOB DESCRIPTIONResponsibilities: · • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and ...
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Associate, Real Time Management
1 linggo ang nakalipas
Concentrix Mandaluyong, Pilipinas Buong orasJob Title: · Associate, Real Time ManagementJob Description · Essential Responsibilities: · Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc. · Work closely with client to address schedule changes/co ...
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Real Time Analyst
2 araw ang nakalipas
Transparent BPO Philippines, San Juan, Pilipinas Buong orasAbout the job · This is an ONSITE Job Opening and an opportunity to be part of the 1st major BPO in Greenhills, San Juan. · About Company · Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology, we integrate with our clientâs ...