Training and Quality Supervisor - Cebu

Para lamang sa mga rehistradong miyembro Cebu, Pilipinas

1 buwan ang nakalipas

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The Training and Quality Supervisor is responsible for overseeing training delivery and quality assurance processes to ensure agents meet performance,
cumpliance,
and customer experience standards. This role partners closely with Operations to drive continuous improvement through effective coaching,This role requires a Bachelor's degree or equivalent work experience as well as at least two years of experience in training,qulaity,supervisory roles within a BPO.

 


Job summary:  Oversee training delivery and quality assurance processes to ensure agents meet performance,cumpliance,& customer experience standards.


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