- Employees in this level provide detailed and comprehensive support/expertise to a specific area of the business by taking on responsibility for tasks of an organizational, process or operational nature.
- Providing accurate and up-to-date information and resolution to existing / potential clients on a variety of channels, primarily in a written format (Chat).
- Use the translation tool since Chats will be received in French and/or Dutch.
- May be assigned to also handle English chat, depends on the volume.
- Exploring solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client's context, and actively contributes to ING's library of client solutions.
- Managing end-to-end the execution of client requests and complaint resolution actions.
- Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics.
- Follow a range of mandatory process steps to ensure that work is carried out to the required standards to protect the organization from risk. Escalate situations that deviate from the mandatory procedures.
- Customer Order Processing - Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
- Operations Management - Provide operational support by performing a range of route activities using existing systems and protocols.
- Reports deviations to the appropriate person/body. Understands the mission and vision of the company and has the ability to integrate this in day-to-day activities or as input for projects. Acts in line with ING rules and policies.
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Customer Care and Contracts Analyst
5 araw ang nakalipas
Meralco Philippines, Pilipinas Buong orasLOCATION: ORTIGAS, PASIG CITYJob Summary: · Preparing the necessary inputs in bill generation · Handling the generation and validation of MPower and Vantage Energy Electric bills · Providing analysis and resolution to any problems encountered during the whole process of bill gene ...
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Systems and Procedures Analyst
5 araw ang nakalipas
Airspeed Philippines, Pilipinas Buong orasCompany Description · Airspeed is an end-to-end logistics solutions and express courier company that has been providing reliable service for over 35 years. We manage an updated system, employ the best people, and uphold our company values to fulfill all your logistics needs. Trus ...
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Analyst
5 araw ang nakalipas
Cohesive Philippines, Pilipinas Buong orasLocation: Remote · Job Type: Full-Time (contractor) · Salary: $6/hour (paid weekly), with potential for promotions based on performance · Working Time: United States time zones (typically United States Eastern Time) · About us: · Cohesive is a New York-based startup that helps US ...
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Associate Research Analyst, Aluminum and Ferrous Metals
5 araw ang nakalipas
S&P Global Philippines, Pilipinas Buong orasAbout The Role · Grade Level (for internal use): · 09 · S&P Global Commodity Insights · The Role: Associate Research Analyst, Aluminum and Ferrous Metals · In this dynamic role, you will gather content relating to metal market supply and demand components concentrating largely on ...
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Associate Research Analyst, Aluminum and Ferrous Metals
5 araw ang nakalipas
S&P Global Market Intelligence Philippines, Pilipinas Buong oras· About the Role: · 09S&P Global Commodity Insights · In this dynamic role, you will gather content relating to metal market supply and demand components concentrating largely on ferrous metals, such as steel and scrap, analyzing this data to produce insightful forward-looking r ...
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IT Business Analyst
5 araw ang nakalipas
ING Business Shared Services B.V. Philippines, Pilipinas Buong orasWhat are we looking for · We are looking for an IT Business Analyst, who likes to work in an agile environment delivering business value to the stakeholders of the Cost & Recovery/I-Care systems. · Cost & Recovery is a stand-alone tool used for registering and managing the transa ...
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Real Time Analyst, Work Force Management
5 araw ang nakalipas
Carenet Health Philippines, Pilipinas Buong orasWe are currently seeking a highly motivated and detail-oriented individual to join our team as a Real-Time Analyst. · As a Real-Time Analyst, you will be a vital part of our operations, ensuring the seamless and efficient delivery of healthcare support services. You will collabor ...
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Manager HR Technology
5 araw ang nakalipas
SGS (Malaysia) Sdn Bhd Philippines, Pilipinas Buong orasJob Description · Reporting Line · Senior Manager of HR Technology · Primary Responsibilities · The Manager of HR Technology (Workday) Services will be a key leader, starting with implementation and transitioning into steady-state operations. · The successful candidate will lead ...
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Information Security Senior Analyst
1 linggo ang nakalipas
Vertiv Philippines, Pilipinas Buong orasWho we are: · Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way ...
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Data Research Analyst, Market Data
5 araw ang nakalipas
S&P Global Market Intelligence Philippines, Pilipinas Buong oras· About the Role: · 07About the Role: Data Research Analyst, Market Data (Debt Capital Structure and Pricing) · The Team: · As a part of the team, you will deliver and maintain accurate, complete, and timely data sets while considering the business unit's global interests and ne ...
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Consulting Analyst
5 araw ang nakalipas
S&P Global Market Intelligence Philippines, Pilipinas Buong oras· About the Role: · 08The Team · The Global Intelligence and Analytics (GIA) consulting team supports our customers with a horizonal view of the geographies, sectors, and environments that shape the world in which they, their suppliers, and their customers operate. Our consultan ...
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Business Intelligence
1 linggo ang nakalipas
Vertiv Philippines, Pilipinas Buong orasWho We Are: · Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way ...
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Analytics and Reporting Analyst, Procurement
5 araw ang nakalipas
S&P Global Philippines, Pilipinas Buong orasAbout The Role · Grade Level (for internal use): · 09 · Job Description · S&P Global Corporate · The Role: Procurement Analytics and Reporting Analyst (US Hours) · The Impact: The Procurement Analytics Analyst is responsible for collecting, analyzing, and interpreting data relate ...
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Data Analyst
5 araw ang nakalipas
Theoria Medical Philippines, Pilipinas Buong orasINSERT JOB DESCRIPTION------- · Data Analyst · Company Overview: · Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. Theoria serves facilities acr ...
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Product Analyst, Channels
5 araw ang nakalipas
S&P Global Market Intelligence Philippines, Pilipinas Buong oras· About the Role: · 07The Team: The Product Analyst team of our Distribution Solutions is focused on building customer centric data delivery platforms. The team with a wide global footprint carries a diverse set of skills ranging from finance and technology works together within ...
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HR Technology Manager
5 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasOpportunity to join an industry leading multinational company · Competitive salary and great benefits · About Our Client · The client is a leading multinational testing and certification company. · Job Description · During implementation, this leader will serve as the Workday Tes ...
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Quality Assurance Analyst
5 araw ang nakalipas
ResultsCX Philippines, Pilipinas Buong orasThe Quality Assurance Analyst is responsible for providing expert observations on Results Associates' customer interactions by reviewing and auditing incidents, calls, emails, chat, and customer survey responses against legal and customer experience requirements of ResultsCX and ...
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Insurance Market Development Analyst
5 araw ang nakalipas
S&P Global Market Intelligence Philippines, Pilipinas Buong oras· About the Role: · 10TheRole:Market Development Analyst, APAC · The Team: · Part of the Industry & Company Data Solutions group, the market development focuses on our insurance product across multiple segments, personas, and regions. In order to achieve our goals there is a nee ...
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Invoice Processing Analyst
5 araw ang nakalipas
Chevron Philippines, Pilipinas Buong orasTotal Number of Openings · 1 · Responsible for accounting activities across the enterprise, whether embedded in BU, in Corp, or FSS. · The Company · Chevron Holdings Inc. (CHI) is a subsidiary and is a pioneer multi-function Shared Services Center in the Philippines located in Ma ...
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Business Analyst
5 araw ang nakalipas
CBTW Banking Technology Solutions / OneAston Philippines, Pilipinas Buong orasWho is Collaboration Betters the World · Collaboration Betters the World (aka CBTW) is an international tech company delivering value added services to customers on 5 continents, with a variety of brands: Positive Thinking Company (IT), Versett (Digital advisory), Steep (Governan ...
Customer Care Analyst - Philippines, Pilipinas - ING Business Shared Services B.V.
