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    Customer Care Voice Associate - Philippines, Quezon City, Pilipinas - NTT DATA Services

    NTT DATA Services
    NTT DATA Services Philippines, Quezon City, Pilipinas

    3 araw ang nakalipas

    NTT DATA Services background
    Buong oras
    Paglalarawan
    In these roles you will be responsible for:

    • Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.
    • Create written correspondence if issues were not resolved during the call
    • Conduct provider outreach phone calls to collect missing information from medical providers.
    • Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.
    • Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends.

    Requirements for this role include:

    • Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.
    • Undergraduate degree or equivalent that required 3+ years of formal studies using English language as a medium of communication.
    • 1+ year(s) of healthcare industry experience in a Provider (hospital/doctor's office)
    • The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.
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