- Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities, routing and translations, voice and/or data, TCM and/or VoIP products and service and the associated CPE equipment;
- Configuration and troubleshooting of: company's managed CPE troubles on Cisco, Adtran, Versa, and various other CPE routers, SBC's and firewalls company's cloud PBX services, including portal, SIP endpoint, hardware-based and software-based clients;
- Always performs Customer Advocate duties while maintaining a positive and professional manner, during high stress situations. Takes calls and provides status from and to customers on a regular basis;
- Works in conjunction with internal and external to the company technicians/engineers to troubleshoot and resolve customer's issues;
- Has direct interaction and escalates troubles internally and externally (LEC's and other carriers) on behalf of the customer;
- Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data;
- Contribute to departmental company goals and objectives;
- Strong technical acumen to quickly learn new technologies;
- Other duties may be assigned.
- To perform this job successfully, individuals must be able to perform each essential duty satisfactorily based on company standards. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the job successfully.
- Bachelor's degree in IT related field or equivalent experience.
- 7+ years' experience in a technical support environment
- 5+ years' experience working with VoIP preferred
- An understanding of telecom switching topology and network architectures, trouble ticket system knowledge.
- Cisco CCNA or BroadSoft Certification preferred
- Must be fluent in English (Spoken and Written)
- Excellent verbal and written communication skills, including excellent listening skills.
-
NOC Engineer
7 oras ang nakalipas
Bally's Interactive Philippines, Manila, Pilipinas Buong orasBally's Interactive is the digital arm of one of the world's leading entertainment providers, Bally's Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like SportsCaller, Monkey ...
-
NOC Engineer
3 araw ang nakalipas
Collabera Technologies Private Limited Inc Metro Manila, PilipinasQualification:Atleast 3 years relevant experience in NOC Engineer or in Network · Must possess basic LAN/WAN technologies like VPN, MPLS, VOIP, IPsec, BGP, GRE, EIGRP, OSPF SSH/Telnet & Terminal Server Remote Access covering areas such as firewalls, domain name services, and Serv ...
-
NOC Engineer
3 araw ang nakalipas
Outsourced Quezon City, Pilipinas Buong orasJob Summary · Minimum of 5 years of experience in a NOC or systems administrator role with increasing responsibilities · Job Description · We are a leading technology firm specializing in providing cutting-edge IT solutions and services. Our mission is to empower businesses throu ...
-
Senior NOC Engineer
2 araw ang nakalipas
Bentley Systems Manila, PilipinasLocation: Home-Based – Philippines · Position Summary: · The Senior NOC Engineer is responsible for handling Level Three support for the entire Bentley infrastructure. This relates to all technology, including servers, networks and vendor-specific hardware and software. · Your ...
-
NOC Engineer
3 linggo ang nakalipas
Monroe Consulting Phils., Inc. Quezon City, Pilipinas Buong orasThe NOC team ensures that clients' (both corporate and consumer businesses) requests are met in a timely and professional manner. As the system needs to be monitored on a 24/7 basis, shift work is required to support this operation. · This role oversees complex network components ...
-
Noc engineer
11 oras ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC MAKATI, PilipinasA minimum of 1 year hands on experience with Cisco Networking in a service provider environment/Telco Company · A minimum of a current CCNA/CCNP, though higher certifications like CCIE is desirable, but not required · Experience with BGP/EIGRP/VRF/MPLS/RADIUS, carrier interconnec ...
-
Noc engineer
11 oras ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC Makati, Pilipinas Buong orasA minimum of 1 year hands on experience with Cisco Networking in a service provider environment/Telco CompanyA minimum of a current CCNA/CCNP, though higher certifications like CCIE is desirable, but not requiredExperience with BGP/EIGRP/VRF/MPLS/RADIUS, carrier interconnect meth ...
-
NOC Engineer
2 araw ang nakalipas
Technology Elite Inc Quezon City, PilipinasNOTE: We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days. · Work Schedule: Night Shift (8PM - 5AM PHT) · Location: Onsite in Clark, Pampanga · * Two-week FREE Accommodation for those reloc ...
-
439936 | NOC Engineer
6 araw ang nakalipas
Monroe Consulting Phils., Inc. Quezon City, Pilipinas Buong orasThe NOC team ensures that clients' (both corporate and consumer businesses) requests are met in a timely and professional manner. As the system needs to be monitored on a 24/7 basis, shift work is required to support this operation. · This role oversees complex network components ...
-
noc systems engineer 1
2 araw ang nakalipas
KMC MAG Solutions Inc Taguig, PilipinasFunctional Overview: · The Systems Engineer I coordinate and facilitate onsite support to any systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability. · Duties and Responsibilities: · Acknowledge assigned service request ...
-
Network Engineer
1 araw ang nakalipas
Intelletrace Manila, PilipinasAbout Us: · Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses ...
-
Junior IT Operations Engineer
3 araw ang nakalipas
Kambi Manila, Pilipinas Buong orasAbout Kambi · Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sport ...
-
Network Engineer
2 araw ang nakalipas
Outsourced Quezon City, PilipinasJob Summary · Configure and maintain network devices such as routers, switches, firewalls, and load balancers · Job Description · Under limited direction of the Network Engineering Manager, this person is responsible to provide shift networking support. This Network Engineer is a ...
-
IT Service Desk Specialist
3 araw ang nakalipas
Home Credit Philippines Quezon City, PilipinasWhat You Will Do · Act as a central point of contact for phone calls, emails, chats, and self-service tickets from Home Credit employees regarding IT issues and queries. · Provide initial assessment, categorization, and prioritization for reported issues and resolve them when app ...
-
Client Service Engineer
3 araw ang nakalipas
MicroSourcing Quezon City, Pilipinas Buong orasWith more than 6,000 professionals across 9 delivery centers in · the Philippines, MicroSourcing remains the country's largest · provider of offshoring solutions. · Client Service Engineer, be 100% YOU with MicroSourcing · Responsibilities: · Responding to resolving technical iss ...
-
IT Support Engineer
2 araw ang nakalipas
Amadeus Taguig, PilipinasRequired Skills and Knowledge: Bachelor's degree in related field preferred. · Excellent communication skills · At least 1-2 years of related experience in NOC Operations · Open to fresh graduates with strong academic background. Preferably with relevant internship as Technolo ...
-
int-5028138
1 araw ang nakalipas
KMC Solutions Inc Taguig City, PilipinasThe Purpose Driven Career Objectives of a NOC Network Manager · NOC Network Manger applies knowledge to solve complex technology issues and is regarded as a subject matter expert. Utilize consulting skills including questioning, listening, ideas development, personal rapport and ...
-
int-5028138 | noc network manager
2 araw ang nakalipas
KMC Careers Taguig, PilipinasFunctional Overview: · NOC Network Manger- Applies knowledge to solve complex technology issues and is regarded as a subject matter expert. Utilize consulting skills including questioning, listening, ideas development, personal rapport and subject matter familiarity to accomplish ...
-
Technical Trainer
4 araw ang nakalipas
IT BY DESIGN Taguig, Pilipinas Buong orasWork Set-Up: Fully On-site · Work Schedule: Rotational EST Hours · Job Details: · The Technical Trainer position owns the responsibility of successfully running the training programs for the engineers at ITBD. They will devise technical training programs as per the organization's ...
-
int-2c93160
6 araw ang nakalipas
KMC Solutions Inc Taguig City, Pilipinas Buong orasFunctional Overview: · The Sr. Systems Engineer coordinate and facilitate onsite support to any systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability. · Duties and Responsibilities: · Acknowledge assigned service re ...
NOC Engineer - Metro Manila, Pilipinas - Microsourcing Philippines Inc
Paglalarawan
Job Purpose:NOC Engineer performs technical problem resolution, in a fast-paced environment, including analysis, trouble isolation and repair. Duties will include acting as a Customer Advocate in a 24x7x365 Network Operation Center for all company's internal and external, voice, data and VoIP services.
Duties:
