John Carlo Quilizadio

Customer Support Specialist / Virtual Assistant

Serbisyo sa Kustomer / Suporta

Morong, Rizal

Mga serbisyong inaalok

Chat Support & Customer Service

Handling live chat conversations with empathy, professionalism, and clarity.
Resolving customer inquiries, complaints, or issues efficiently.
Providing product/service guidance and troubleshooting support.

Content Moderation & Community Safety

Reviewing and classifying online content according to guidelines.
Monitoring sensitive topics and maintaining a safe, positive community environment.
Ensuring compliance with client policies and industry standards.

Virtual Assistance & Administrative Support

Managing schedules, emails, and communications for individuals or teams.
Uploading and organizing digital content, including graphics and documents.
Supporting operational efficiency through accurate data entry and task management.

Data Processing & Analysis

Handling detailed data entry, timestamping, and record-keeping.
Analyzing content for trends or patterns.
Maintaining high accuracy while managing large volumes of information.

Technical & Software Skills

Comfortable with CRM systems, chat platforms, and remote communication tools.
Proficient in design and document tools (Adobe Illustrator, InDesign, Acrobat).
Quick to learn new software and adapt to company-specific systems.

Chat support

Customer service

Virtual assistance

Data processing

Content moderation

Tinatayang halaga: USD$ 7 kada oras

Karanasan

Content Moderation @ TaskUs

Antipolo City

NOVEMBER 2021 — FEBRUARY 2025

● Review, classify and/or remove content according to client guidelines, using

specific tools and channels.

● Understand and remain updated on changing client policies and guidelines.

● Participate in process improvement initiatives that improve quality and

efficiency of work.

● Participate in continuous training programs and workgroup discussions for

optimal development in the role.

● Engage in conversation around socially sensitive topics with the purpose of

keeping our communities safe.

Virtual Assistant @ Fanprint / Bent Piton

JULY 2019 — NOVEMBER 2021

● Collaborated closely with designers to adjust and format graphics while

maintaining brand guidelines.

● Ensured designs met size, resolution, and quality standards for various printing

methods and merchandise.

● Handled and uploaded high-volume designs to Amazon and various online

marketplaces.

● Delivered error-free, production-ready designs under tight deadlines,

supporting high-volume output.

● Used Adobe Illustrator, InDesign, and Acrobat to automate the creation of

single designs and generate multiple variations.

Customer Service Representative @ Teletech

Cainta, Rizal

NOVEMBER 2017 — JULY 2019

● Provided exceptional customer support via phone, email, and chat, addressing

inquiries and resolving issues promptly.

● Met and exceeded performance targets, including response time, resolution

rates, and customer satisfaction scores.

● Assisted customers with product information, troubleshooting, and order

processing to enhance their experience.

● Answered all questions regarding products and promotions.

● Maintained up-to-date knowledge of products, services, and policies to ensure

accurate and efficient assistance.

Lead Generation Specialist - Cold Calling @ AKA Global Outsourcing Solutions

Cardona, Rizal

JANUARY 2017 — OCTOBER 2017

● Conducted 200-400 cold calls daily to engage potential clients and introduce

suitable health insurance policy options.

● Engaged prospects to understand their needs and provide relevant information about available plans.

● Identified and qualified potential leads to ensure a strong pipeline for the sales team.

● Evaluated client needs during initial outreach to determine the most suitable health insurance options.

● Nurtured leads by maintaining consistent communication, tracking engagement, and coordinating timely follow-ups.

Data Processor @ M&M Data Processing Corporation

Angono, Rizal

2014 — 2016

● Analyzed 3 to 4 full basketball game videos daily, focusing on time-stamping

key moments and tracking various statistics.

● Maintained a high level of accuracy, consistently providing statistics with a 95%

to 100% accuracy rate.

● Identified and recorded key events such as points scored, assists, rebounds,

and fouls to compile comprehensive game data.

● Applied attention to detail to ensure that all timestamps and statistics were

precise and aligned with the video footage.

● Utilized specialized software and tools to enhance data accuracy and

streamline the processing workflow.

Edukasyon

Bachelor of Science in Computer Science
National College of Business and Arts @ Taytay, Rizal

•Gained hands-on experience in coding, algorithms, data structures, and software development through coursework and projects.
• Enhanced problem-solving and critical thinking skills by tackling real-world challenges and optimizing code performance.
• Developed knowledge of operating systems, databases, and cloud computing technologies.
• Gained hands-on experience in networking, hardware troubleshooting, and IT infrastructure management.