Ranlyn Rose de Mesa

Psychology graduate with a CHRA certification and diverse HR experience. Skilled in recruitment, onboarding, psychological assessments, and client relations. Proven ability to communicate effectively and analyze data. Seeking an HR or administrative role to leverage my passion for people and organizational success.

Octoober- Present I Optum Global Solutions Customer Service Representative
- Medicare and Retirement 
- Answer incoming calls from healthcare providers, including physician offices and clinics, to identify and address their specific needs, such as benefit verification, billing and payment inquiries, treatment authorizations, and explanation of benefits. 
- Effectively communicate information and answer questions in a positive manner to build strong relationships with providers and their staff, leading to successful collaborations. 
 

May- June 2024 | Tadashitec Global Corporation Intern- Human Resource Department I On- the- Job Training (150 hours)
-Assist with the recruitment process, including posting job openings, screening resumes, and scheduling interviews. 
-Help with the onboarding process for new employees by preparing orientation materials, conducting orientation sessions, and ensuring completion of necessary paperwork.
 

March- April 2024 | National Center for Mental Health Intern- Forensic Unit I On- the- Job Training (150 hours) 

- Assisted in the administration of psychological assessments and tests to patients within the forensic unit. Participated in assessments of group dynamics and observed, providing valuable insights to the multidisciplinary team. 
-Conducted forensic interviews and gather pertinent psychosocial information.


February- March 2024 | Mapúa Malayan Colleges Laguna Intern- Center for Guidance and Counseling I On- the- Job Training (150 hours) 
- Conducted a range of psychological assessments to evaluate interns' cognitive abilities, interests, skills, and personality characteristics. Created thorough assessment reports that accurately reflect findings and incorporate evaluation data. 
-Managed administrative tasks such as filing, record-keeping, and catered clients on a regular basis, addressing their needs and managing financial transactions efficiently.


Internship Jan- Feb 2020 | Office of the Senior Citizen Association (OSCA), Municipality of Cabuyao Intern- On- the- Job Training (150 hours) 
-Proactively communicate with clients and all other parties involved in projects. 
-Assist in the processing of client financial statements to include a proofreading and general review of formatting as well as binding client financial statement copies




 

Graduate School | August 2024- Present | Laguna College of Business and Arts 
-MS Psychology 

Bachelor Program | 2020- 2024 | Pamantasan ng Cabuyao 
-BS Psychology Academic Scholar 
-Dean’s Lister, 2nd Semester in A.Y. 2023 – 2024 
-Vice President for Academic Affairs Lister, 1st Semester in A.Y. 2023 – 2024 

Senior High School (SHS) | 2018- 2020 | Pamantasan ng Cabuyao 
-Humanities and Social Science (HUMSS) 
-With Honors 

Junior High School | 2014- 2018 | Cabuyao Integrated National High School 

Elementary | 2011- 2014 | Cabuyao Central Elementary School