Sheryl Dela Cruz

After I graduated in 2004, I've been working with different kinds of Industries. Through the years, I have learned many skills and experiences that made a big impact to me as a Professional. I am a person with a "can-do" attitude and a "get-it-done" approach. I am accountable for the tasks assigned to me and I am laser-focused when it comes to executing the process. I can work individually and with minimal supervision. I also find happiness in assisting my work colleagues not just because I am helping the team, but also because we are learning something - be it a new information or new processes. I am able to quickly grasp new concept, processes and systems/ tools.
Personally, I am passionate and persistent. As much as possible, I want to know more about the role and the responsibilities that come with it. I am also flexible and dependable.I focus on the things that I "can do" rather than those that I "cannot do". 

Southbound Computer System, Inc. - HR Officer July 2018 – Present o Implements Payroll Administration, Compensation and Benefits and Employee Performance Evaluation, maintains the Company Alpha list and Employee Loans. o Facilitates HMO account and membership movements. o Manages less than Fifty (50) employees. o Spearheaded new process improvement for manual payroll transfers that cut the processing time in half. o Performs additional duties and tasks that may be required by business needs and conditions. Manulife Business Processing Services, Inc.- Sales and Distribution Associate L2 November 2014 – June 2018 o Collaborates with US-based Regional Vice Presidents and Internal Sales Consultants of John Hancock in the distribution of retirement plan proposals. o Produce accurate retirement plan proposals as instructed within a given timeframe. o Communicates via phone, email and chat. o Sends out hard copies via the USPS Website. o Performs to meet Company SLAs. o Acts as SME for new hires in the Business Unit. o Maintains a high level of personal integrity and comply with the organization’s Code of Conduct. o Performs additional duties and tasks that may be required by business needs and conditions. White Whale Enterprises - Sales and Marketing Officer March 2008 - August 2013 o Produce up-to-date computer sales quotation for corporate and Individual clients per requirement or customtailored for their needs and budget. o Coordinates with the Sales and Marketing Team in identifying strategies for a possible lead generation. o Stays up-to-date on product knowledge and industry development trends. o Demonstrates strategic methods pertaining purchases to various vendors/ suppliers. o Other duties performed: Validates vouchers and cheque payments for release; Prepares Sales Invoices; Trains OJTs in clerical/ administrative duties; Prepares and receives Purchase Orders. Access Worldwide Communications, Inc. – Financial Service Representative (E*TRADE Financial) August 2007 - December 2007 o Develops long-term rapport with customers and foster profitable relationships. o Maintains a high level of personal integrity and comply with the organization’s Code of Conduct. o Works with other teams, use technology and provides resources to resolve inquiries for clients. o Performs additional duties and tasks that may be required by business needs and conditions. PLDT Business Solutions – Marketing Communications Assistant 2006 - 2007 o Provides administrative support to the Marketing Communications Manager. o Helps the Team in implementing marketing projects and events. o Performs additional duties and tasks that may be required by business needs and conditions. White Whale Enterprises - Administrative Assistant 2005 - 2006 o Performs a variety of administrative tasks including but not limited to: answering phone calls, sending/ receiving fax, creating delivery receipts, purchase orders and inventory. o Collaborates with the Marketing Officer in preparing computer sales quotation. o Accurately submits entry of IT Products (serial nos. /quantity) in Invoice 2000. o Performs additional duties and tasks that may be required by business needs and conditions. Advanced Contact Solutions - Customer Service Representative (Globe Telecom) August 2004 - February 2005 o Provides excellent customer service and builds rapport via phone. o Meets/ exceeds customer satisfaction. o Maintains a high level of personal integrity and comply with the organization’s Code of Conduct. o Works with other teams, use technology and provides resources to resolve inquiries for clients. o Performs to meet Company SLAs.

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES – Sta. Mesa, Manila, Philippines

AB MASS COMMUNICATIONS BACHELOR IN JOURNALISM 

2000 – 2004