TTEC sa Pilipinas

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

About Us

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values, our Environmental, Social, and Governance ("ESG"), and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

Purpose, Vision, Mission

We are transforming our company to help our clients transform theirs. Every interaction we have with our clients, their customers, our colleagues and the communities where we operate are guided by this vision and these values.

Our Values

Lead every day
We lead every day at every level to achieve results. We know that courageous, authentic leadership translates into positive impact.

Seek first to understand
We delight customers every chance we get. We strive to see the world through the eyes of our clients, their customers and our colleagues.

Do the right thing
We expect the highest degree of integrity from ourselves and each other. We act with honesty and respect in everything we do.

Act as one
We’re stronger together — one company with one purpose and one team. We work together and have each others’ backs.

Reach for amazing
We are innovators who make amazing things possible. We spark creativity and never accept "can't."

Live life passionately
We believe in our purpose and live it with intensity. We celebrate, laugh and have fun together.

Our Values In Action

Honoring Veterans
We are dedicated to hiring 1,000 veterans every year and have forged partnerships within the community to make this goal a reality. Learn more about how we are honoring veterans through hiring initiatives and internal recognition.

ESG: Growing a socially and environmentally responsible business
At TTEC, meeting the needs of the present without compromising the ability of future generations to enjoy our world is a part of our mission to bring humanity to business. We believe that proactively managing environmental, social, and governance ("ESG") issues as part of our business strategy is critical to our sustainable growth and is an important part of our risk management strategy. Learn more about our ESG initiatives, including sustainable operations, investing in our people, workplace diversity, philanthropy, and responsible data management.

Supporting Gender Diversity
We’re proud that many of our top leadership positions are held by women and that we have an environment that empowers and inspires all TTEC women to develop their careers and realize their potential. Learn more about how we support gender diversity.

Affecting Positive Change in our Communities
We believe that education is the foundation of a successful community and we strives to prov

What We Do

At TTEC, we create the customer experience.

Pull back the curtain of some of the world’s most iconic brands and you’ll find the people and technology of TTEC, a Customer Experience Software as a service (CXSaaS) company. We’re the friendly faces and advanced technology solutions at the heart of the customer experience.

Say you’re into social media. Our clients are too! You were just dreaming a cool set of wheels and TTEC is driving beside you with one of the US’s largest automobile manufacturers. You geek out on search engine tech. We speak their language.

TTEC creates customer experience through our 50,000+ employees all over the world. We speak and serve customers in 52 languages - tens of millions of times every day - digitally, on the phone, on chat and text. Through these interactions, we’re constantly learning, growing, and tweaking our tech and how we energize our people to help make other people’s days better, solve problems, and support essential services. In simple words, our purpose is to bring a personal touch (digital or human) to every interaction you have with your favorite brands.

The Heartbeat Of Our Culture

-We put our people first.

-We live by our values.

-We believe in diversity and support for our veterans, actively promoting equal opportunities for all.

-We only want to be associated with people who share our values.

-We care about and are involved in our communities, and we give every employee the opportunity to have an impact on the communities that we serve around the globe.

-We work hard, we play hard, we believe in what we do, and we are passionate about doing it.

Wondering Why You Should Join Us?

Well, let’s count the reasons... top 10 style!

10. Industry Leader: We’ve been around for 35 years and we know our stuff. Though we operate with the passion, agility and entrepreneurial spirit of a startup, we’re an established, well-recognized name in the customer experience industry that we helped pioneer and continue to transform.

9. Global Opportunities: It’s just plain cool to be part of a company that spans the globe and offers opportunities to learn the international aspects of a profession and to interact with people from different cultures. Somehow it makes the big world out there seem much more connected.

8. Recognizable Brands: We work with many of the top brands in the world. Does that make us hip by association? We like to think so. We do know it makes us proud. And we bet it’ll make you proud, too!

7. Community Involvement: We care about supporting the communities in which we work and live. We focus most on helping students because we believe education is the foundation of a successful community. All our employees are encouraged to apply for Teletech foundation grants to support educational organizations they feel passionate about.

6. Compensation & Benefits: Our employees are rock stars and they deserve red carpet treatment. That’s why we offer a variety of health and wellness programs, resources, local discounts and company benefits that protect, encourage and enrich their lives and those of their families.

5. Flexible Work Arrangements: We know great work doesn’t only happen in a cubicle or office between 8:00 a.m. and 5:00 p.m. That’s why we offer employees choices of when and where to work, depending on the employee’s needs, location and role.

4. Learning Opportunities: Whether you’re an associate in your first job or a seasoned executive, there are plenty of hands-on opportunities to learn, grow, develop new skills and participate in projects that interest you.

3. Career Development: We have an abundance of locations, departments and positions to grow into--and the training, education, and career mobility platforms to help you get there! Plus, we believe it’s in our diversity that lies our strength, so you won’t find any glass ceilings around here!

2. Awesome People: One of the things employees say they like best about working here? Our people! They’re smart, friendly, talented, hardworking and committed to doing great work. Sound like you?

1. And the #1 reason to work for us...? (drumroll please) You’ll never be bored!