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Quezon City

    Level 2 Technician - Quezon City, Pilipinas - Outsourced

    Outsourced
    Outsourced Quezon City, Pilipinas

    Natagpuan sa: Foundit PH A2 - 6 araw ang nakalipas

    Outsourced background
    Paglalarawan

    Job Summary
    Level 2 Technician (Hybrid)


    Job Description
    Under indirect supervision, installs, maintains, tests, and repairs; end-user systems,

    conferencing AV equipment, and VOIP phones. Provides support onsite to end users. Find fixes,

    workarounds, and final solutions by troubleshooting issues while providing exceptional customer

    service. Must be technically capable and an initiator. You will be required to travel to other

    locations to assist end users. Locations include New York, New Jersey, and Connecticut.

    Provide direction and support to level 1 support technicians.

    Install and configure hardware and software

    Record, Track, and document service desk problem-solving procedures, including actions taken

    through the completion

    Respond promptly to requests or incidents

    Repair or replace equipment as needed

    Provide onsite support to end users

    Setup up and mail workstations for new hires and consultants

    Assist in new hire IT training for basic IT requirements of end users

    Ability to work in Active Directory

    High Attention to Detail

    Heavy end-user support of MS Office applications (Word, Excel, Outlook) and the Office 365

    suite

    Heavy end-user support of Google apps (Drive, Docs)

    Provide support and administration on Windows 11, 10, macOS, Office 365, G Suite, and server

    operating systems


    Qualifications
    Ability and willingness to quickly learn new technology and software

    Ability and desire to work in a high-pressure environment

    Strong understanding of networking and cybersecurity

    Highly detailed oriented

    Customer service focused

    Knowledge of cloud management:
    Azure, Intune, Endpoint manager

    Possibly able to lift 50 lbs when needed

    Experience with MS Office 365 applications

    Experience with Google apps. Google Drive

    Basic understanding of Active Directory, Azure AD, LDAP

    Basic knowledge of MDM tools:
    JAMF, Microsoft Intune

    A+ certified + Network + or previous Associates degree

    At least 2 years of experience


    Work Schedule
    Monday to Friday, 9:00 AM - 6:00 PM Eastern US Time

    (10:00 PM - 7:00AM Manila)


    Work Set Up
    Hybrid / FlexiDesk
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