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    Operations Officer - antipolo, Pilipinas - Dempsey Resource Management, Inc.

    Dempsey Resource Management, Inc.
    Dempsey Resource Management, Inc. antipolo, Pilipinas

    6 araw ang nakalipas

    Dempsey Resource Management, Inc. background
    Paglalarawan

    Duties and Responsibilities:

    Leadership and Supervision:

    • Coordinate, direct, and supervise Pest Control Technicians in executing integrated pest management strategies.
    • Provide day to day guidance, instruction, and organization to the team, ensuring adherence to established protocols and schedules.
    • Lead the team in maintaining service quality, meeting service order timelines, and minimizing errors and safety risks.

    Training and Development:

    • Conduct regular technician training sessions on safety protocols, equipment usage, and chemical handling.
    • Foster a culture of continuous learning and development within the team to enhance expertise and service delivery.

    Client Communication and Satisfaction:

    • Address client queries and concerns promptly and professionally via various communication channels (phone, SMS, email, etc.)
    .

    • Resolve client complaints related to IPM services, ensuring utmost satisfaction and retention.

    Operational Management:

    • Monitor and manage inventory levels of pest management materials, equipment, and chemicals every week.
    • Design and implement comprehensive pest management plans tailored to client needs and regulatory requirements.
    • Conduct regular checks on vehicles, equipment, and chemicals used by technicians to ensure optimal performance and safety standards.

    Strategic Planning and Analysis:

    • Collaborate with management in developing and executing strategic plans to enhance operational efficiency and effectiveness.
    • Analyze pest control trends and industry developments to inform decision making and service enhancements.

    Client Relationship Management:

    • Conduct monthly visits to key accounts to strengthen client relationships, gather feedback, and identify opportunities for service improvement.
    • Deliver presentations on Integrated Pest Management (IPM) principles and services to clients as needed.

    Documentation and Reporting:

    • Ensure accurate and timely submission of reports, including Service Activity Reports (SAR), findings reports, and locator maps.
    • Maintain comprehensive records of client schedules, work orders, and technician evaluations for reference and analysis.

    Compliance and Regulation:

    • Ensure compliance with relevant regulations, guidelines, and industry standards in all operational activities.
    • Facilitate the preparation and submission of necessary permits and certifications required for pest management services.

    Team Collaboration:

    • Actively participate in departmental meetings to discuss operational updates, challenges, and opportunities for improvement.
    • Collaborate with cross functional teams to streamline processes, resolve issues, and drive business objectives.

    Qualifications:

    • Bachelor's degree in a relevant field (e.
    g., Environmental Science, Entomology, Business Administration) preferred.

    • Proven experience in operations management, preferably in pest control or related industry.
    • Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
    • Excellent communication and negotiation abilities, with a customer centric approach.
    • Proficiency in Google Docs, Sheet, and operational software tools.
    • Knowledge of Integrated Pest Management (IPM) principles and practices preferred.
    • Attention to detail, analytical thinking, and problem solving skills.
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