- Provide Level 3 support including root cause analysis, proposing and implementing structural solutions, testing, and tracking the resolution for problems escalated from Level 2
- Act as SME on the Service-to-Cash business processes and SAP / S4 HANA functionality and support end users in performing the business processes within SAP; assist the Functional Support Lead with specific Service-to-Cash questions as necessary
- As part of the Change Management process, complete implementation work orders as necessary; for emergency application changes, execute testing activities in the test environment
- Participate in the project work, new implementations, and planning of future system enhancements as needed, including integration testing, regression testing, user training if needed, and post-go-live support
- Assist with the creation of comprehensive functional and process designs that address the needs of key stakeholders from the business
- Assist with configuration activities for the Sales and Distribution (SD)-Resource Billing (e.g., billing formats, pricing, taxes, etc.), Project Systems (PS), and Personnel Administration (PA) modules to satisfy business requirements and business process design
- Provide input to and support the creation of SAP / S4 HANA training and SAP knowledge management documentation as it relates to the specific functional area of expertise
- Participate in the build, deployment, testing, and remediation of release(s)
- Create documentation suitable for internal systems control and end users which include Business Process Procedures
- Supervise and coach the Level 2 team and manage the incident resolution process
- Able to work occasional early morning, evening, or weekend hours for production support, upgrade, or other projects as necessary
- Document the solutions to optimize the maintenance and improve the knowledge base
- Collaborate with other functional leads in the design, develop, and deploy an integrated solution that meets organizational needs
- Adapt Industry best practices to optimize the SAP solutions for the legal industry
- Proficient in S4/HANA and FIORI applications in regards to Service to Cash areas
- End User support on performing business processes within SAP, preferably Service-to-Cash processes
- Strong knowledge of service-to-cash processes (e.g., billing, budgeting, client matter management, cost processing, fee management, matter budgeting, normalization, time recording, WIP management)
- Excellent understanding of project systems, Pricing technique, RRB, and integration to FI / P2P applications
- Strong knowledge of Pro Billing solutions for the Legal/SNAP solution
- Self-starter with excellent analytical thinking skills and high attention to detail who can work independently on tasks/projects with limited supervision
- Recognized as a leader who is committed to developing others and driving for results while continuously translating a corporate direction into departmental objectives
- Demonstrated ability to provide support and build key relationships with stakeholders through collaboration and visibility to the progress of projects impacting desired business results
- Legal industry experience is a plus
- Proficient in SAP S/4 HANA and FIORI applications
- BS or MS degree in engineering, business, a related technical field, or equivalent experience is required. In addition, demonstrated experience with the SAP Sales and Distribution (SD)-Resource Based Billing and Project System (PS) modules with extensive knowledge of the best business practices, as well as a strong understanding of the integration points to other SAP modules such as MM-Purchasing and FI-CO
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SAP S2C Senior Business Analyst - Manila, Pilipinas - Baker McKenzie
Paglalarawan
The SAP S2C Senior Business Analyst will work with the Level 2 team in the resolution of incidents routed from Level 2 support and participate in project work including creating functional and process designs and executing testing activities.
The role holder will work closely with Business stakeholders, the Development team, Basis & Security teams, other functional architects, and integration partners to deliver SAP solutions with the highest efficacy.
Responsibilities:
Skills and Experience:
Mga gumagamit ng propesyon na SAP S2C Senior Business Analyst sa Manila
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Edward Peralta
Senior Consultant and Avaloq Developer