- Provides First and second-line investigation and diagnosis
- Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per Service desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
- Resolving technical issues quickly and efficiently
- Installing and configuring necessary software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Ensuring optimal network performance
- Performing system updates, tests, and maintenance to avoid service interruptions
- Monitoring and reporting service desk tickets
- Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
- Producing user manuals and guidance for end-users
- Creates/maintains documentation on Back Desk
- Special events coverage
- Local network support and/or assists centralized Network team
- Hardware/software selection, procurement, setup, installation, configuration, upgrades, monitoring, and troubleshooting
- User account creation/deletion and file permissions
- Laptop / Desktop Backup management and maintenance
- Assist all Joiners, Movers and Leavers tasks in the respective site
- Involve in Stock and Asset Management activities and coordinate with Stock Management
- Bachelor's Degree or completed at least 2 years in college with no back subjects
- At least 3-5 years relevant field experience
- Ability to work independently and take initiative
- Strong communications skills, both written and oral
- Maintains strong attention to detail in high-pressure situations
- Willingness to work flexible hours when needed
- Immediate joiners are preferred
- Above-industry salary package and incentives
- Competitive medical coverage
- Life, accidental death and dismemberment, and total permanent disability insurance
- Maternity assistance
- Leave credits are convertible to cash
-
Duties And Responsibilities: · Serve as the first point of contact for customers seeking technical assistance over the phone or email · Perform remote troubleshooting through diagnostic techniques and pertinent questions · Determine the best solution based on the issue and detail ...
Central Luzon ₱300,000 - ₱700,000 (PHP) bawat taon2 oras ang nakalipas
-
Duties And Responsibilities: · Serve as the first point of contact for customers seeking technical assistance over the phone or email · Perform remote troubleshooting through diagnostic techniques and pertinent questions · Determine the best solution based on the issue and detail ...
Pampanga ₱300,000 - ₱700,000 (PHP) bawat taon2 oras ang nakalipas
-
Provide support thru phone calls, email, chat. · With experience in providing support thru phone calls, email, chat. · ...
Pampanga1 buwan ang nakalipas
- Trabaho sa kumpanya
Service Desk Analyst Service Desk Analyst
Para lamang sa mga rehistradong miyembro
As a Service Desk Analyst you will serve as the primary point of contact for IT support providing assistance and guidance to end-users.You will troubleshoot issues manage incidents and ensure timely resolution of service requests Your expertise will contribute to maintaining high ...
Meycauayan Buong oras6 araw ang nakalipas
-
Serve as the first point of contact with clients who need technical assistance via phone or email and manage Help Desk tickets in a timely manner. · ...
Angeles, Pampanga1 buwan ang nakalipas
-
· TASQ is looking for people with service desk trainer experience to work on site in Clark, Pampanga. · Benefits: · Quarterly performance bonus. · Outstanding career development opportunities and fast-track career progression. · Enjoy a fair work-life balance. · HMO and life ins ...
Angeles City, Pampanga, Philippines ₱300,000 - ₱600,000 (PHP) bawat taon15 oras ang nakalipas
-
+ Job summary: Serve as the first point of contact with clients who need technical assistance via phone or email. · + Qualifications: Sound technical knowledge of Windows-based Operating Systems and Microsoft desktop products, · Sound knowledge of Windows 11, Microsoft Office, an ...
Angeles, Central Luzon1 buwan ang nakalipas
-
The Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. · Oversee day-to-day activities of the service desk. · Assign, monitor, and escalate tickets as required t ...
Angeles5 araw ang nakalipas
-
As a Service Desk Analyst you will serve as the primary point of contact for IT support providing assistance and guidance to end-users You will be responsible for troubleshooting issues managing incidents and ensuring timely resolution of service requests Your expertise will cont ...
Meycauayan, Central Luzon5 araw ang nakalipas
-
Serve as the primary point of contact for IT support providing assistance and guidance to end-users troubleshooting issues managing incidents and ensuring timely resolution of service requests. · ...
Meycauayan5 araw ang nakalipas
-
THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES · Position: Global Service Desk Engineer – Level 1 · Location: Clark Global City Pampanga · Suitable for: College graduates, BPO background or those looking to enter IT Industry · Key Tasks: · En ...
Angeles12 oras ang nakalipas
-
We'll handle initial evaluations through a phone conversation. · The application steps can be done remotely or in person.Ready for onsite duties with rotating shifts · ...
Clark Freeport Zone, Pampanga1 buwan ang nakalipas
-
We are looking for a BPO Service Desk Trainer to join our team. The ideal candidate will have a Bachelor's degree in any field and at least 4 years of total BPO experience, including 2 years as a trainer. · ...
Angeles, Pampanga, Philippines4 araw ang nakalipas
-
We re growing and we re looking for passionate people who want to work in a smarter stronger and more exciting team environment.Provide Level 1 technical support to internal and external customers via voice email and chat using the Global ITSM. · Act as the primary contact point ...
Angeles, Pampanga3 linggo ang nakalipas
-
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. · The Service Coordinator is the main backbone of the Service Delivery Team, · assigning tasks and making sure that all our techs and engineers are wo ...
Clark Freeport Zone, Pampanga1 buwan ang nakalipas
-
This role involves prompt resolution of logged incidents and maintaining professional communication with customers. The job requires experience in UNIX, willingness to do both hardware and software support, understanding of basic computer principles, and ability to be assigned on ...
Angeles, Pampanga ₱3,200,000 - ₱4,500,000 (PHP) bawat taon4 araw ang nakalipas
-
About our Service Desk Engineers: · They work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. · ...
Clark Freeport Zone, Pampanga1 buwan ang nakalipas
-
Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email, chat to ensure courteous, timely and effective resolution of end-user issues. · ...
Clark Freeport Zone, Pampanga2 linggo ang nakalipas
-
A Service Desk Analyst will help clients maximize their opportunities by providing initial assistance to users via phone, email or ticketing systems and addressing common issues such as password resets and software installation. · ...
Clark Freeport and Special Economic Zone, Central Luzon1 buwan ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
PH - Service Desk Analyst (Makati-based)
Para lamang sa mga rehistradong miyembro
Join Aprio's Business Operations - Information Technology Team as a Service Desk Analyst to help clients maximize their opportunities in a fast-growing firm. · ...
Clark Freeport Zone1 buwan ang nakalipas
Information Technology Service Desk - Pampanga - Tata Consultancy Services
Paglalarawan
Essential Responsibilities and Duties
Qualifications
Company Perks
-
Information Technology Service Desk
Tata Consultancy Services- Central Luzon
-
Information Technology Service Desk
Tata Consultancy Services- Pampanga
-
IT Service Desk Analyst
Para lamang sa mga rehistradong miyembro Pampanga
-
Service Desk Analyst Service Desk Analyst
Buong oras Para lamang sa mga rehistradong miyembro Meycauayan
-
IT Service Desk Staff
Para lamang sa mga rehistradong miyembro Angeles, Pampanga
-
Service Desk Trainer
Para lamang sa mga rehistradong miyembro Angeles City, Pampanga, Philippines
-
IT Service Desk Staff
Para lamang sa mga rehistradong miyembro Angeles, Central Luzon
-
IT Service Desk Team Leader
Para lamang sa mga rehistradong miyembro Angeles
-
Service Desk Analyst
Para lamang sa mga rehistradong miyembro Meycauayan, Central Luzon
-
Service Desk Analyst
Para lamang sa mga rehistradong miyembro Meycauayan
-
Global Service Desk IT Engineer
Para lamang sa mga rehistradong miyembro Angeles
-
Service Desk Representative
Para lamang sa mga rehistradong miyembro Clark Freeport Zone, Pampanga
-
BPO Service Desk Trainer
Para lamang sa mga rehistradong miyembro Angeles, Pampanga, Philippines
-
L1 Service Desk Support
Para lamang sa mga rehistradong miyembro Angeles, Pampanga
-
Service Desk Dispatcher
Para lamang sa mga rehistradong miyembro Clark Freeport Zone, Pampanga
-
Global Service Desk IT Engineer
Para lamang sa mga rehistradong miyembro Angeles, Pampanga
-
Service Desk Engineer 1
Para lamang sa mga rehistradong miyembro Clark Freeport Zone, Pampanga
-
Service Desk Engineer 1
Para lamang sa mga rehistradong miyembro Clark Freeport Zone, Pampanga
-
PH - Service Desk Analyst
Para lamang sa mga rehistradong miyembro Clark Freeport and Special Economic Zone, Central Luzon
-
PH - Service Desk Analyst (Makati-based)
Para lamang sa mga rehistradong miyembro Clark Freeport Zone