Customer Service Representatives - Philippines, Central Luzon, Pilipinas - MCI

MCI Philippines, Central Luzon, Pilipinas

6 araw ang nakalipas

Buong oras

Paglalarawan

Pampanga, PH

Full-Time

Job Title Customer Care Representative

Job Type Full Time; Graveyard Shift

Location San Fernando, Pampanga, Philippines

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a highly motivated and experienced Customer Service (Inbound Telemarking/Sales) Representative to join our team. The ideal candidate will be responsible for promoting products and services to new and existing customers, as well as skilled in Sales calls and retaining current customers through excellent service.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Tasks And Responsibilities

Interact with customers via phone to address inquiries, provide assistance, and resolve concerns promptly and professionally.
Build and maintain positive customer relationships by actively listening and empathizing with their needs.
Proactively promote and sell products and services to customers, meeting, and exceeding sales targets.
Educate customers on product features, benefits, and promotions to drive sales.
Implement effective retention strategies to ensure customer loyalty and reduce churn.
Identify opportunities to upsell and cross-sell products or services to existing customers.
Investigate and resolve customer complaints or concerns promptly, ensuring a high level of customer satisfaction.
Escalate complex issues to the appropriate departments when necessary.
Stay up to date with product knowledge and industry trends to provide accurate and valuable information to customers.
Maintain accurate and detailed records of customer interactions, sales, and retention efforts.
Collaborate with cross-functional teams, including Sales, Marketing, and Technical Support, to achieve customer-related goals.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities

Must be 18 years of age or older
High school diploma or equivalent
2+ years of experience in retail sales and inbound sales
Strong retention skills
Proven ability to meet or exceed sales targets
Customer-focused mindset with a genuine desire to help and assist customers
Proficiency in using customer relationship management (CRM) software is an advantage
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and adapt to changing priorities
Strong problem-solving and multitasking abilities
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Customer Service Representative

6 araw ang nakalipas

GlobalTek BPO Inc. Central Luzon, Philippines, Pilipinas Buong oras

Company Description · GlobalTek BPO Inc., located in Cabanatuan, is an in-house BPO company that specializes in the medical claims field with the goal of helping the underserved and at-risk disabled population in their quest to receive all the disability benefits they medically, ...
Customer Service Representative

6 araw ang nakalipas

MCI Central Luzon, Philippines, Pilipinas Buong oras

Pampanga, PH · Full-Time · Job Title Customer Service Representative (Voice) · Job Type Full Time; Graveyard Shift · Location San Fernando, Pampanga, Philippines (Onsite) · MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutio ...
Customer Service Representative

1 linggo ang nakalipas

StaffSmart Central Luzon, Pilipinas

The representative will be responsible for providing exceptional customer service, support, and satisfaction through various communication channels, including phone, email, and chat. The role will be based in Clark with flexibility for remote work. · Qualifications · At lest 1 Ye ...
Customer Service Representative

6 araw ang nakalipas

GDV Stack PH Philippines, Central Luzon, Pilipinas Buong oras

MASSIVE HIRING TATAWAGAN AGAD , up to 34k-40k Salary Package · CUSTOMER SERVICE REPRESENTATIVE - Work ONSITE · 1 DAY PROCESS ONLY HIRED AGAD kahit walang experience sa BPO basta 1 year experience sa customer facing/ Customer service 1 year of BPO experience or 1 year of customer ...
Customer Service Representative

6 araw ang nakalipas

StaffSmart Philippines, Central Luzon, Pilipinas Buong oras

We are on a massive hiring for Customer Service Representative Role. · Benefits And Perks · Up to 30k Salary Package · HMO · Loan and Pay in advance facility · Paid Time Offer · Dayshift and Nightshift Account · Qualifications · Must have 4 years total of CSR experience - VOICE I ...
Customer Service Representative

6 araw ang nakalipas

Jet Support Services, Inc. (JSSI) Philippines, Central Luzon, Pilipinas Buong oras

Position Responsibilities: · The Customer Service Representative is a critical role within the expanding parts business of JSSI. This individual will support the quote and order flow from JSSI Parts & Leasing's (JPL's) online ordering portal, as well as the relationship driven or ...
Customer Service Representative./

6 araw ang nakalipas

Neksjob Philippines Philippines, Central Luzon, Pilipinas Buong oras

HIRING · TARLAC CITY · CSR · Minimum Requirements At least 18 years old · At least HS/SHS Graduate · With or Without BPO Experience · Savvy in computer & internet navigation · Good to Excellent communication skills · Amenable to Work Onsite · Why pick us · Competitive Salary · Ex ...
Customer Service Representative

6 araw ang nakalipas

Neksjob Philippines Philippines, Central Luzon, Pilipinas Buong oras

As a call center agent, you will be the first point of contact for customers, providing customer satisfaction and professional assistance and utilizing excellent communication skills. · Minimum Requirements · At least 18 years old · At least HS/SHS Graduate · With or Without BPO ...
Customer Service Representative

6 araw ang nakalipas

Neksjob Philippines Philippines, Central Luzon, Pilipinas Buong oras

Qualifications · At least HS (old curriculum) or SHS Graduate · with/without BPO experience · Good to excellent communication skills · Has good customer service orientation · Has good communication and interpersonal skills · Has good analytical skills · Knowledgeable in MS Office ...
Customer Service Representative

1 linggo ang nakalipas

GDV Job Recruitment Central Luzon, Pilipinas

Customer Service Representative (Work Onsite) · 1 Day Process · START DATE: ASAP VIRTUAL PROCESS ONLY 1 DAY HIRING , HIRED AGAD · Permanent Work Onsite (Pampanga Site) · Up to 21,600k per month · Qualifications · 1 Year of BPO Experience in Voice Campaigns/Accounts · Benefits · H ...
Customer Service Representative

6 araw ang nakalipas

Neksjob Philippines Philippines, Central Luzon, Pilipinas Buong oras

HIRING · Minimum Requirements At least 18 years old · At least HS/SHS Graduate · With or Without BPO Experience · Savvy in computer & internet navigation · Good to Excellent communication skills · Amenable to Work Onsite · Why pick us · Competitive Salary · Exciting Performance B ...
Customer Service Representative

6 araw ang nakalipas

Neksjob Philippines Philippines, Central Luzon, Pilipinas Buong oras

HIRING · TARLAC CITY · CSR · Minimum Requirements At least 18 years old · At least HS/SHS Graduate · With or Without BPO Experience · Savvy in computer & internet navigation · Good to Excellent communication skills · Amenable to Work Onsite · Why pick us · Competitive Salary · Ex ...
Customer Service Representative

4 araw ang nakalipas

Stack Services Co. Central Luzon, Pilipinas Buong oras

Massive hiring · Night shift and On-Site (Clark) · Start Date: March 25th · 30K Salary package · Location: Berthaphil Building 24, Clark Center, Jose Abad Santos Ave. Clark Freeport Zone, Pampanga · Qualifications · Must have 4 years total of CSR experience - VOICE INTERNATIONAL ...
Hiring ASAP Customer Service Representative in Tarlac

2 linggo ang nakalipas

METACOM Central Luzon, Pilipinas

Metacom is hiring Customer Service Representatives for a financial account in Tarlac City. · If you're interested in applying for this position, here are some important details: · Qualifications · High school or senior high school graduates are accepted. · BPO (Business Process O ...
Team Leader

6 araw ang nakalipas

SuperStaff Philippines, Central Luzon, Pilipinas Buong oras

The Team Leader is the employee that interacts and works closely with many other Customer Service Representatives. This position is at the corporate office. The Team Leader provides coaching to customer service representatives and create a standard practice in handling customers ...
IT Sales Support Representative

6 araw ang nakalipas

Technology Elite Inc Central Luzon, Other - Philippines, Pilipinas Buong oras

NOTE: We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days. · Salary: Php 65,000 to 85,000Work Shift: Night Shift · The IT Sales Support Representative is a crucial component within the Sales ...
Chat Customer Agent

6 araw ang nakalipas

TTEC Customer Care Management Philippines Inc Central Luzon, Pilipinas Buong oras

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Chat Service Representative working onsite in Pampanga, you'll be a part of bringing humanity to business. #experienceTTEC · Join the award-winning TTEC Philippines team ...
Medical Billing Specialist

6 araw ang nakalipas

Ventra Health Central Luzon, Philippines, Pilipinas Buong oras

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Vent ...
Telephone representatives

6 araw ang nakalipas

Metacom Philippines, Central Luzon, Pilipinas Buong oras

Are you excited about providing exceptional customer experiences We are hiring a Customer Service Representative to join our dynamic team in Pampanga-Clark. The role involves working with the innovative Self-Driving Tech (Non-Voice) account. · Your Key Responsibilities · Deliver ...
Customer Care Head

6 araw ang nakalipas

Dempsey Inc Philippines, Central Luzon, Pilipinas Buong oras

Job Qualifications ·  Graduate of Marketing Management, Operations Management, Business · Administration or other relevant degree ·  At least 3-5 years' relevant work experience ·  Preferably from a Construction Company ·  Effective customer service and communication skills · ...