- Product, Partner & Internal/Third-Party Practices - Integrate products and services seamlessly to ensure a stellar client and employee experience is delivered, maintained and progressed in line with our business strategy
- Process Assurance - Strengthen core process controls and robust evidence through scalable and sustainable methods and practices.Leverage technology and tools to reduce reliance on manual controls.
- Shared Services - Ensure very high risk functions are centralized to build expertise, streamline client and employee experience and risk and control management is centralized and mitigated.
- Business Enablement - Enabling greater productivity by the creation of strong partnerships and the reduction of manual processes, repetitive tasks and other administrative roadblocks.
- Knowledge Management - Empower the Middle Office with easy to access and comprehensive process knowledge to do their jobs effectively and efficiently.
- Practice Infrastructure - Equip the Practice team with a suite of tools to manage and execute our core activities and to measure success.
- Deliver options for solutions to client/stakeholder needs via consultations on complex billing set-ups in partnership with Sales, Service, Product, Billing Implementations and TS Billing Operations
- Track and categorize escalations to identify common trends and opportunities for process improvements and training
- Proactively reach out to relationship team to flag billing anomalies or variances to identify root cause
- Provide on-the-spot training with best practices and ways to avoid errors going forward
- Assist in analysis and research to identify trends and opportunities
- Regularly evaluate procedures and job aides used by the team and immediately raise clarifications or detected outdate info
- Review existing methods and propose improvements through procedural changes, training, automation, enhancements, etc.
- Detail-obsessed with innovative mindset and excellent problem solving and critical thinking skills to identify, understand and address operational and technical issues
- Proven effective communicator with experience in resolving conflict and facilitating decision-making
- Ability to organize and manage projects with minimal supervision and follow through to completion
- Advanced skills in MS Excel
- Team player with demonstrated ability to work in and support a cohesive, collaborative & inclusive work environment
- Core cash pricing and billing experience
- Bachelor's Degreewith 2+ years relevant experience
- Experience in Microsoft Excel, PowerPoint, Access
- Business analysis, database querying and process mapping experience preferred
-
Client Operations Manager
3 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential. · As a Client Operations Manager within Client Billing Operations (CBO), you will own timely follow up to fee billing related i ...
-
Collections Representative
3 araw ang nakalipas
Conifer Health Solutions Taguig, Philippines, Pilipinas Buong orasJob Description: · Conducts appropriate account activity on final billed claims by contacting government agencies, third party payors, and patients/guarantors via phone, e-mail, or online. Continues collection activity until account is resolved, sent to Legal, or · disputed. Resp ...
-
Fresh Graduate for Call Center Agent
3 araw ang nakalipas
Ascentpro OPC Philippines, Taguig, Pilipinas Buong orasOpen for new Fresh graduates (2023 to present) · Without or with work experience · Willing to work onsite (Taguig City) · Take customer calls and provide accurate, satisfactory answers to their queries and concerns · De-escalate situations involving dissatisfied customers, offeri ...
-
Performance and Reward CoE
3 araw ang nakalipas
ING Business Shared Services B.V. Philippines, Taguig, Pilipinas Buong orasAdminister benefits, compensation, and performance management requests received in Workday and ServiceNow in a timely manner. · Proper dispatching of requests to colleagues outside Center of Excellence (COE) for deliverables which are not within scope of the stream to the correct ...
-
Billing Controls and Process Improvement Senior Associate
1 linggo ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Lead transformative business efforts as part of the Corporate Investment Banking Team · Job Summary: · The Securities Services Billing Controls and Process Improvement Associate is responsible for collaborating with leads across the Operations and Operations C ...
-
Fresh Graduate for Call Center Agent
1 linggo ang nakalipas
Ascentpro OPC Taguig, Pilipinas Buong orasOpen for new Fresh graduates (2023 to present)Without or with work experienceWilling to work onsite (Taguig City)Take customer calls and provide accurate, satisfactory answers to their queries and concernsDe-escalate situations involving dissatisfied customers, offering patient a ...
-
zoom: billing specialist
3 araw ang nakalipas
KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong orasMake your next big career move by applying as KMC Solutions' next ZOOM: BILLING SPECIALIST · The main responsibilities of a ZOOM: BILLING SPECIALIST include: · Investigate and respond to customer billing inquiries via email and live inbound/outbound phone calls, including live ov ...
-
H&B Billing Validation Analyst
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasYou will be responsible for supporting the consultants in the business in generating bills for their clients and ensuring that revenue is recognized according to policies. · The Health & Benefit (H&B) is an internal service center that provides high quality and efficient internat ...
-
Accounts Receivable Specialist
3 araw ang nakalipas
Goodyear Tire and Rubber Company Taguig, Philippines, Pilipinas Buong orasJob Responsibilities: · Contact customer by telephone and e-mail in an attempt to determine reason for overdue payment problem resolution on behalf of customers account reconciliation receipt and allocate payments sort and file correspondence, keeping files and documentation up t ...
-
SAP Business Analyst
3 araw ang nakalipas
Baker McKenzie Philippines, Taguig, Pilipinas Buong orasThe SAP Business Analyst - S2C will work with the Level 2 team in the resolution of incidents routed from Level 2 support and participate in project work including creating functional and process designs and executing testing activities. · The role holder will work closely with B ...
-
Outpatient Coding Quality Auditor
3 araw ang nakalipas
Conifer Health Solutions Taguig, Philippines, Pilipinas Buong orasThe Auditor, Coding Quality conducts Initial Coding Quality Reviews (IQRs), Monthly Coding Quality Reviews (MQRs), Focused Quality Audits, and other ad hoc coding quality audits as requested to ensure hospital inpatient, outpatient , and profee claims, ICD-10-CM/PCS, and/or CPT c ...
-
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · J.P. Morgan Corporate & Investment Bank is a global leader across banking, markets, and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of ass ...
-
Specialty Product Analyst
3 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · The Trade & Working Capital unit, at Philippines Corporate Center is responsible for service delivery activities such as Issuance and Advising of Documentary Letters of Credit, Document Checking under Letters of Credit, Settlement of Import & Export bills unde ...
-
Analyst Health and Benefits
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Global Delivery Center (GDC) is an internal service center within the Research and Innovation Center that provides high quality and efficient international benefits business support on both a global and local level . · You will collaborate with Client Managers, Account Execu ...
-
Invoicing Deputy Manager
3 araw ang nakalipas
Eviden Taguig, Philippines, Pilipinas Buong orasQualifications: · At least 5-8 Years of total work experience with minimum 3 years in management role · Should have experience in Back Office LOB; must have handled at least two accounts in line with FNA Insurance, Account Receivable, Billing/Invoicing, Order Management, Credit M ...
-
client success senior manager
3 araw ang nakalipas
KMC MAG Solutions Inc Philippines, Taguig, Pilipinas Buong orasFunctional Overview: · At KMC, the Client Success Sr. Manager is mainly responsible for managing a team of Client Success Architects (Account Managers) to provide best-in-class Client experience. The goal is to promote better partnership, confidence, growth, and compliance by co ...
-
AML Assessment Analyst
3 araw ang nakalipas
Coins Taguig, Philippines, Pilipinas Buong orasJoin the Pioneer Crypto Brand in the Philippines · Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a ...
-
Administrative Services
3 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Schedule Management · Responsible for managing the calendar of the Executive which includes scheduling/declining meetings, setting-up agenda, logistics and peripherals needed for the meeting. · Travel, Guest Support · Plans the travel of the executive. Itineraries, ...
-
billing manager
1 linggo ang nakalipas
KMC MAG Solutions Inc Taguig, PilipinasMake your next big career move by applying as KMC Solutions' next BILLING MANAGER · Okta stands as the premier independent Identity partner for global organizations. Our unwavering dedication lies in Customer and Workforce Identity, empowering our clients to facilitate secure acc ...
-
shift duty executive
3 araw ang nakalipas
KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong orasMake your next big career move by applying as KMC Solutions' next SHIFT DUTY EXECUTIVE · Join the ride at SWAT Mobility - If you're up for a challenge with one of the most exciting startups in the field of Smart Mobility, Transit, and Logistics Technology SWAT is a high-tech mobi ...
Billing Escalations - Taguig, Pilipinas - JPMorgan Chase Bank, N.A.
Paglalarawan
Job Description :
Middle Office Practice Leadership - Shared Services - Billing Escalations (602)
Team Description
The Middle Office Practice Leadership team's mission is to drive scalability and sustainability across the Middle Office.
We accomplish our mission through our six practice pillars:
Specifically, the Business Enablement team is involved in a range of efforts, from short term 'war rooms' to bring efficiency to the business, to broader, longer-term transformations.
Job Description
Are you curious, independent, intrigued by solving complex problems and interested in joining a team with the knowledge and support to solve them If so, then the Billing Escalations team is the right fit for you.
As a Billing Escalations Account Manager II you will partner with Sales, Service, Product, Operations, Revenue Management, Finance and Controls to streamline the client billing experience. As a subject matter expert of billing system, you will address billing related questions, investigate issues, and craft strategic billing solutions. You will monitor and proactively alert the relationship teams when necessary to intercept errors and manage revenue risk exposure. The Billing Escalations Team is aligned to the Commercial Bank Middle Office Shared Services pillar but liaises with internal stakeholders across functions and lines of business, developing and implementing billing policies and controls as well conducting partner training.
Job responsibilities
Required qualifications, skills and capabilities:
Preferred qualifications, skills and capabilities
