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    Crew Support Center Coordinator - Philippines, Pilipinas - V

    V
    V Philippines, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras Transportasyon/Logistics
    Paglalarawan

    Overall Purpose of the Job:

    The Crew Support Centre Coordinator (CSCC) will be the first level support for the Seafarers who will contact the Crew Support Centre for assistance or queries.

    Key Responsibilities and Tasks:


    • Provide first level support and convey resolutions to seafarers' issues and queries.


    • Assess seafarers' concern and properly escalate unresolved queries to the next level of support.


    • Respond to queries and requests from multiple geographies and various channels of communication such as emails, phone calls or chats.


    • Troubleshoot issues on the seafarer app and/or walk seafarers through the problem solving process whenever applicable.


    • Identify and assess Seafarers' needs and properly route/connect them to the correct resolver group.


    • Perform other related tasks as may be assigned.

    Qualifications

    ESSENTIAL:


    • Good understanding of the business


    • Ability to multi-task without sacrificing quality of service


    • Flexible and amendable to work in shifting schedules


    • Demonstrated ability to communicate effectively with different nationalities


    • Ability to coordinate and follow-up with resources on the resolution


    • Required English language knowledge appropriate to the rank


    • Experience in Contact Center, preferably with Chat and Email Support background

    DESIRABLE:


    • Ability to empathize to seafarers


    • Keen on details


    • Experience in Crewing Operations


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